The client:

Our client, a prominent player in the IT sector, is seeking a skilled and experienced Level 3 Systems Engineer to join their team. This is an exciting opportunity to showcase your technical expertise and provide IT support to a number of high profile organsations.

The role:

As a Systems Engineer, you will be a key player in ensuring the smooth functioning of the IT Team and deliver efficient technical support to end-users. Your responsibilities will include, but are not limited to:

• Responding to escalated technical issues from Level 1/2 support and resolving them promptly to minimize downtime and disruptions.
• Providing hands-on support for hardware and software issues, including desktops, laptops, printers, and peripherals.
• Troubleshooting network-related problems and assisting with network configurations.
• Assisting in the setup, installation, and maintenance of IT equipment and systems.
• Collaborating with cross-functional teams to identify and address underlying technical challenges.
• Documenting all support activities, solutions, and best practices for knowledge sharing.
• Ensuring adherence to company policies and information security protocols.
• You must be a citizen or have permanent residency and hold a valid Driving licence.

Your skills and experience:

To excel in this role, you should possess the following qualifications and skills:

• Proven experience as a Level 3 Engineer or a similar technical support role within the IT industry.
• Deep knowledge of IT systems, hardware, software, and network components.
• Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
• Experience using ticketing systems and remote support tools.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Exceptional problem-solving abilities and a proactive attitude.
• Relevant certifications such as Cisco CCNA, Microsoft Certified Professional, etc., will be advantageous
• Endpoint Management – Intune, NAble
• Office 365 / Azure AD
• ConnectWise (or equivalent)
• Server Management inc. Active Directory User / Groups / DNS Management
• VMware / Hyper-V experience
• Veeam, Datto backup experience
• Voice / IP Telephony / Broadsoft experience
• Networking / Firewall experience Cisco, Meraki, Fortigate (desirable)
• Cloud - Amazon AWS / Microsoft Azure (desirable)

Apply today:

To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to [email protected].