Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

THE ROLE

We are looking for several Family Violence Crisis Specialists to join our growing team!

The Family Violence Crisis Specialist's will work as part of the Victorian state-wide Family Violence service, providing specialised first response and brief intervention case management to victim-survivors seeking safety from family violence. The FVCS role provides telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence.

PAY LEVEL: SCHADS Level 5 - Pay Point 1 ($51.00)
CONTRACT TYPE: Permanent, Part Time or Full Time
SHIFTS: Morning, afternoon and evening shifts available.

KEY RESPONSIBILITIES

Service Delivery

• Provide telephone and web-based crisis intervention, information, advice, and referrals to victim survivors and service providers.
• Deliver brief intervention case management when required and develop risk management plans in consultation with adult and child victim survivors.
• Assess and respond to family violence risk using the MARAM Framework to support safety and recovery.
• Ensure all services are delivered in line with Safe Steps’ values, policies, and relevant legislation.
• Contribute to projects and initiatives aimed at improving statew­­ide family violence crisis response services.

Professional Development and Continuous Improvement

• Maintain and develop knowledge in family violence, feminist theory, intersectionality, and trauma-informed practice.
• Engage in reflective practice, supervision, and professional debriefing.
• Participate in continuous quality improvement (CQI) initiatives to enhance service delivery and governance

KEY SELECTION CRITERIA - Essential

1. Bachelor of Social Work or an equivalent qualification, or a willingness to work towards one.
2. Minimum of 3 years’ experience in the specialist family violence sector or working with individuals impacted by domestic, family, and sexual violence.
3. Experience in telephone counselling is advantageous
4. Strong understanding of the specialist family violence sector in Victoria.
5. Completion of MARAM Framework training and demonstrated application in crisis services, or willingness to complete training upon commencement.
6. Current Working with Children Check.
7. Willingness to undergo a National Police Check.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.