Fabulous city offices - Hybrid environment

Fantastic culture and team with genuine opportunities to progress!

Love Helping People? Obsessed with Great Service? Read On...

We’re on the hunt for a Customer Experience (CX) Superstar to be the first point of contact for our amazing clients—and the friendly voice they remember.

In this dynamic, fast-paced role, you’ll handle all sorts of client enquiries (phone, email, chat—you name it), help with loan-related updates, support post-settlement processes, and make sure everything runs smoothly behind the scenes.

If you’ve got a knack for solving problems, love a good chat, and thrive in a place where no two days are the same, you’re in the right place.

What You’ll Be Doing:

Answering client enquiries with clarity, care, and confidence

Helping internal teams (sales, ops—you’re everyone’s go-to)

Managing post-settlement tasks like loan discharges and maintenance

Assisting clients with online banking and app support

Handling contract updates, documents, and third-party coordination

Spotting issues before they escalate—and knowing when to flag them

Juggling tasks like a pro while keeping that CX smile

What You’ll Bring:

1+ years in customer service (banking or finance = major bonus)

Great communication and people skills—written and verbal

Super organised, detail-obsessed, and a multitasking wizard

Curious, adaptable, and ready to learn

Comfortable flying solo but love being part of a team

Tech-savvy and familiar with Excel & Word

Tertiary qualifications? Great—but not essential

Why You’ll Love It:
You’ll join a friendly, collaborative team where your voice is heard, your work is valued, and your development matters. We work hard, we move fast, and we have fun doing it.

So, if you’re ready to bring your energy, empathy, and “let’s-do-this” attitude to a team that genuinely cares—hit apply!