About Hikma House:

Hikma House Pty Ltd is a service-based organization that aims to empower carers to create great relationships and provide that signature care. We are providing high quality support to a range of different people, from those with complex needs to those that require less intensive assistance. we aim with our support services to empower the people we assist to be able to contribute and participate in their communities to the extent of their ability

At Hikma House we have a range of Service services, all our services are tailored at the needs and requirements of our Users/Participants. We are innovative and holistic in our services; we have flexible care options and culturally diverse services.

About You:

You are passionate about growing your career in the community sector and approach challenges with a solutions-driven mindset. You align your strategies with both organizational and divisional goals, ensuring success across the board. You excel in working with diverse groups of people, are highly self-motivated, and possess strong business partnering skills. In your role, you thrive in a collaborative, close-knit team environment, supporting colleagues and fostering respect and positive relationships in all your interactions.

The Job role includes:

• Managing a team of support workers within a service outlet and/or community setting
• Ensuring compliance with NDIS regulations, OHS regulations, and relevant legislation.
• Maintain accurate and up-to-date documentation of housing plans, assessments, and resident records.
• Undertaking rostering of support workers ensuring that participants have appropriate care.
• Developing and implementing high quality care plans for HH participants.
• Collaborating with participants and relevant stakeholders to gather input for developing person-centered care plans for HH participants and assisting to work towards achieving their individual goal.
• Delivering consistent and quality customer service to internal and external stakeholders
• Monitor Participant service notes, including recording charts and Incidents to ensure quality service is delivered.
• Managing, responding to, and resolving participant queries and concerns in a fast paced, dynamic environment
• Managing participant complaints and appeals to effective resolution.
• Conducting regular property inspection
• Performing ad-hoc duties and implementing decisions as requested by the Management.

You will bring

• Minimum of 2 years' experience in leading and managing a team of support workers within the disability sector (or allied health/welfare), with relevant knowledge and/or training applicable to the position
• Diploma in social housing or other equivalent community services qualification, from a recognised tertiary institution, or equivalent relevant experience commensurate with the role requirements.

• Strong Knowledge on Occupational Health and Safety Policies
• Experience working in a similar role, particularly knowledge of best practice rostering procedures in a similar industry.
• Effective communication skills and the ability to liaise effectively with staff and managers to coordinate shifts.
• A well-developed capacity to manage the competing demands of a busy environment, work to deadlines and maintain attention to detail.
• Ability to work autonomously and as part of a team.
• Current VIC Driver’s License (essential)
• Compulsory third-party insurance on private vehicle (to be used for work purposes)

The successful candidate will receive:

• We believe in rewarding top talent and are open to offering an attractive compensation package for the right fit.
• Competitive Salary+ Allowances +Super
• Professional development opportunities, including training, certifications, and career advancement within the disability sector.
• Access to an Employee Assistance Program, offering confidential support for personal, professional, or mental health challenges.
• A collaborative and inclusive culture that promotes teamwork and values diversity.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Police check.
• Must have Working with children check and NDIS screening check
• Willingness to obtain First Aid, CPR, Medication Management certificates.

If you require support with the application process, please contact HR- [email protected]

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