Customer Service Officer - Adelaide CBD

Location: Adelaide, South Australia
Company: BGIS
Employment Type: Full-Time, Permanent, Hybrid
Salary: $74,000 plus superannuation

About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role
BGIS is seeking a proactive and adaptable Customer Service Officer to support high-profile clients in a service centre environment. Reporting to the Operations Centre Team Leader, you will collaborate with internal teams and vendors to ensure timely and effective resolution of client needs across a broad facilities management portfolio.

The ideal candidate is solution-oriented, tech-savvy, and thrives on delivering excellent customer experiences through multi-tasking, clear communication, and structured coordination.

Key Responsibilities
- Answer incoming client calls and log service requests using multiple CMMS platforms
- Action work orders and assign tasks to relevant service providers
- Track, follow up, and report on open requests to meet contractual KPIs
- Handle complaints, provide issue resolution and escalate where required
- Liaise with service technicians and facility managers for job updates

Education, Experience & Skills

Essential:
- Demonstrated experience in a call centre, operations centre, or facilities help desk
- High attention to detail, time management, and administrative accuracy
- Excellent phone manner and ability to communicate professionally across teams
- Experience using Microsoft Office Suite and CMMS platforms
- Adaptable, reliable, and responsive to changing priorities

Desirable:
- Exposure to property, facilities, or trade-related environments
- Certificate IV in Customer Service or similar
- Prior experience with multiple client accounts and dispatch coordination

Workplace Flexibility
This full-time role is based onsite in the Adelaide CBD with a 37.5 hour work week. This evening and weekend role includes weekday shifts from 2pm-10pm, with weekend shifts scheduled either in the evening or during the day. Two weekdays off are rostered. Penalty Rates are included in the salary.

A hybrid work arrangement is available following the completion of the probation period. Internal training and support will be provided.

Why Join BGIS?
✔ Be part of a collaborative, people-first team culture
✔ Support public and private clients across essential infrastructure
✔ Convenient CBD location close to public transport
✔ Gain exposure to a wide range of building and facilities services
✔ Opportunity to grow in a global FM organization
✔ 2 paid volunteer days per year
✔ Internal mobility and succession planning opportunities

How to Apply
If you're an engaging and detail-driven service professional seeking a permanent role in a facilities management setting, we would love to hear from you.
BGIS is an equal opportunity employer and encourages applications from all backgrounds.

Eligibility
Applicants must have full working rights in Australia.

Apply Now
Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com