About AbiShar:

We are a Technology focused company, with a mission to assist our Customers to unleash the power of business transformation through effective use of latest technology.

We are team of well diversified industry experts with global delivery experience working cohesively to deliver effective technology solutions to organizations of varied sizes and businesses- like startups, SMBs & Fortune 500 businesses to drive innovation and deliver on our promises to stakeholders.

We offer full spectrum of services, Consulting - Design - Build - Managed services; to provide Turn Key solutions that address the business needs of our Customer organization.

Our business operations across geographies and are being supported by our offices in India, Indonesia, Australia.

Website: http://abishar.com/

About the role

We are excited to welcome an experienced and motivated Technical Project Manager to our team. This full-time role will be primarily office-based with hybrid options where you will be responsible for overseeing and delivering internal and external projects from initiation through to completion. The role requires a proactive and structured approach to project management, ensuring seamless execution in collaboration with internal stakeholders and external clients with prompt, clear, and solution-focused communication.

The ideal candidate will have MSP experience and be comfortable working across a range of IT environments, possess a working knowledge of service delivery frameworks (particularly ITIL), and be capable of understanding and engaging in the technical aspects of solution implementation.

Reporting directly to the Head of Integration, the Technical Projects Lead will collaborate with Team Leaders, Engineers, Sales, and Accounts/Admin team members to ensure the successful delivery of both customer support services and technical projects.

Responsibilities:

Manage all assigned projects according to client’s Project Management Standards and Internal Projects Desk Guide, ensuring ultimate responsibility for the delivery of projects.

Develop project plans, including identification of risks and acceptable mitigation strategies

Schedule and chair project meetings as needed, noting agreements, issues and task assignments

Provide weekly project status report to our client’s management, staff & client

Accurately manage and communicate project scope/cost deviation & raise accordingly with client’s management prior to client stake-holders

Scheduling internal resources to ensure they are maintaining efficiency and are effectively utilizing their time and skillset

Assistance on project scoping and project deliverables including costings and road mapping

Maintenance of current key systems to create a robust and reliable environment and contribute to the client’s continuous service improvement initiatives.

Provide mentoring and support where required to other project delivery staff to enable professional development and a co-operative working environment.

Weekend and/or after-hours work may be required

Benefits and perks

A great working environment with a high performing team

Bonuses on offer for high performing team members

360-degree recognition and rewards platform

A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort

Hybrid office / working from home arrangements

A vibrant social network

Skills and experience

3 years experience in managing projects and a solid technical background is essential for this position

Experience in working in a fast-paced MSP environment

Outstanding organizational skills; including an exceptional client focus and capacity to manage relationships with tact and diplomacy

Excellent understanding of core technologies such as Windows OS, VOIP, MS 365 Suite, VMWare, Security Best Practices

Excellent documentation skills

Strong written and verbal communication

Highly customer service focused

Let me know if you need more information