About the role

We are seeking a talented and motivated Collection/Admin Officer to join our team at Professional Collection Services' in Toowong, QLD. This full-time role will see you play a crucial part in our collections operations, leveraging your strong customer service and administrative skills to drive successful outcomes for our clients.

What you'll be doing

• Contacting customers by phone, email and letter to collect outstanding debts in a professional and courteous manner
• Maintaining detailed and accurate records of all customer interactions and collection activities
• Providing excellent customer service and negotiating manageable payment plans
• Assisting with the preparation of reports and other administrative tasks as required
• Supporting the broader team with ad-hoc duties to ensure the smooth running of our collections operations

What we're looking for

• 1-2 years' experience in a collections or customer service role, preferably within the financial services industry
• Excellent communication and negotiation skills, with the ability to handle difficult conversations professionally
• Strong organisational and administrative abilities, with meticulous attention to detail
• Proficient in using CRM systems and Microsoft Office suite
• A positive, resilient and customer-focused attitude

What we offer

At Professional Collection Services', we are committed to providing a supportive and rewarding work environment for our employees. You can look forward to a competitive salary, ongoing training and development opportunities, and a range of excellent benefits including regular social events, health and wellness initiatives, and flexible working arrangements.

About us

Professional Collection Services' is a leading provider of debt collection and recovery services, with a reputation for delivering exceptional results for our clients. Our team of experienced professionals is dedicated to upholding the highest standards of customer service and ethical conduct, and we take pride in our ability to find tailored solutions to complex collections challenges.

If you are interested in this exciting opportunity, we encourage you to apply now.