Are you a strategic operator who thrives in change and complexity? We’re seeking a Head of Telemarketing to lead international team growth, drive campaign performance, and align our telemarketing function with dynamic marketing and event-driven initiatives across the APAC region.

About the Company
Our client is a forward-thinking marketing agency that powers audience acquisition for global tech clients. With ambitious growth plans and a supportive team culture, we focus on innovation, operational excellence, and scalable solutions that deliver real impact.

The Role
This role goes beyond daily management – you’ll play a key part in evolving the team across international locations, adapting structures, and embedding best practices that support our marketing goals. Reporting to the Head of Operations, you'll lead with strategy, performance coaching, and a passion for continuous improvement.

Responsibilities include:

· Lead and evolve telemarketing operations across Australia and offshore sites

· Develop flexible campaign structures that allow seamless project transitions

· Partner with marketing and events teams to ensure campaign alignment

· Drive recruitment, onboarding, coaching, and team development

· Optimise workflows and integrate tools like Hubspot and Aircall

· Monitor team KPIs and performance through data insights and audits

· Collaborate with clients, building trust through clear, proactive communication

· Ensure compliance and quality standards are upheld across markets

Ideal Candidate:
We’re looking for someone who’s sharp, adaptable, and ready to scale with us. You’ll be comfortable juggling multiple priorities, leading teams with varying skill levels, and engaging confidently with clients.

You’ll stand out if you have:

· Experience managing outbound telemarketing teams (not just inbound/service centres)

· A background supporting marketing or event-driven campaigns

· Confidence in having both good and challenging client conversations

· Hands-on experience with Hubspot and Aircall

· Proven ability to motivate and develop lower-skill teams

· A strong sense of ownership, accountability, and attention to detail

· A flexible mindset ready to grow with a fast-changing business

Why Work for Us?
Join a company that values initiative, innovation, and integrity. You’ll shape how we grow across borders, influence marketing results, and enjoy a culture that rewards proactive leadership and continuous learning.

How to Apply:
Apply via the Seek portal. For further information, please contact our external HR Consultant ([email protected]).