Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $29.71 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• This role is Permanent Full-time, 76hrs/fortnight
• Applications close Tuesday 22 July 2025
• This role requires the availability to work a rotating roster with a mix of day and evening shifts between 8:00am to 9:00pm across 7 days. The roster includes working every second weekend (both Saturday and Sunday) with the availability to work additional weekends as required (one out of four weekends will be rostered off).

About this work area

As Sales (Customer Loyalty) Coordinator your responsibilities will include:
• Optimising the IKEA Family and IKEA Business customer loyalty programs to grow our core customer base, help to build brand loyalty, and increase sales with the support of the store Commercial Team
• Supporting strong planning and implementation of campaigns and offers, and quick actions to adjust when needed so we meet the agreed goals.
• Creating and delivering engaging in-store activations to inspire visitors to become IKEA Family or IKEA Business members, and members to want to visit the store more often.
• Monitoring performance of in-store activations and sharing results and learnings to continuously improve how we engage our customers.
• Training and supporting co-workers to build their competence in promoting IKEA family and IKEA Business Network offers.
• Collaborating across the store to ensure loyalty visibility in communication, range presentation and stock availability.
• Making sure customers always find it easy to shop the range by making sure retail basics are in place.

Who you are

As Sales (Customer Loyalty) Coordinator you are or have:
• Previous foundational experience in marketing, events or delivering customer engagement activations is highly valued.
• An understanding of customer clubs or loyalty programmes in a retail environment.
• A strong interest in home furnishing and a love for working in a fast-paced operational environment.
• Passionate for creating memorable customer experiences through events, activations, and campaigns – and confident in engaging co-workers to help bring those moments to life.
• Ability to build knowledge of the IKEA product range and customers to help optimise sales and engagement.
• Strong attention to detail and outstanding interpersonal communication skills. You have the ability to effectively engage and influence stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to learn and effectively utilise other relevant systems.