About Us

LIQUI MOLY is a globally recognised brand specialising in premium automotive lubricants, additives, and car care products. As a key player in the Australian market, we are committed to providing exceptional service and high-quality products to our customers.

We are looking for a proactive and detail-oriented Operations & Customer Support Coordinator to join our team. This role is dynamic and varied, requiring strong problem-solving skills, excellent communication, and the ability to work both independently and collaboratively.

As part of the selection process, shortlisted candidates will be required to complete a short Excel skills test to assess their proficiency in data analysis, reporting, and problem-solving.

Key Responsibilities

· Oversee daily operations related to orders, sales, and customer support, ensuring a seamless experience for customers.

· Collaborate with the warehouse team to track orders, provide updates, and optimise the fulfilment process.

· Conduct monthly stock audits, identify discrepancies, and work with the accounting team to ensure accurate inventory management.

· Manage stock inbounds, event planning, and stock transfers in coordination with the warehouse and marketing teams.

· Generate and analyse sales reports, ensuring accurate management of customer pricing structures.

· Process and manage orders within our eCommerce platform, ensuring accuracy and efficiency.

· Maintain and update customer price files, coordinating rollouts effectively.

· Identify and implement process improvements to enhance operational efficiency and customer satisfaction.

· Handle stakeholder inquiries, complaints, and conflict resolution professionally and in a timely manner via both phone and email.

Skills & Experience

· High attention to detail and strong problem-solving abilities.

· Ability to work autonomously while maintaining collaboration with internal and external teams.

· Proactive, self-motivated, and solutions-focused approach.

· Strong Excel skills, including data analysis and reporting (to be assessed via a short test).

· Exceptional communication and relationship-building skills.

· A dynamic and adaptable mindset to thrive in a fast-paced environment.

· Strong time management and organisational skills, with the ability to multi-task and reprioritise as needed.

· Experience in handling customer concerns and resolving issues efficiently.

· Eagerness to continuously learn and adapt to new systems and business processes.

Why Join LIQUI MOLY?

· Be part of a globally recognised and respected brand.

· Work in a supportive, team-oriented environment.

· Enjoy a varied and dynamic role with opportunities for growth.

· Gain exposure to different aspects of operations, sales, and customer service.

If you’re an adaptable, detail-focused professional looking for a role where no two days are the same, we’d love to hear from you!

Please note, this role will be required in the office 4 days a week with 1 day from home to commence with a view to move to a 3 day office and 2 day home role in future.