Section Overview

The Commemoration and Visitor Engagement (CVE) Section is part of the Public Programs Branch. The Section delivers the Memorial’s visitor experience across commemorative, interpretive and visitor service platforms. The Section comprises four teams; Visitor Services, Education, Events & Ceremonies, and Last Post Ceremony.

Team Overview

The Education team is made up of nine ongoing staff, up to 30 casuals and approximately 8 volunteers. Approximately 125,000 school children visit the Memorial each year with the majority undertaking a facilitated program. Many more engage with the Memorial remotely via virtual excursions, webinars and the DVA supported Memorial Box program. The team may also deliver after-hours tours for visitors to the Memorial.

The Role

The Manager Education leads a team of museum education professionals who are responsible for the research, development, delivery and ongoing evaluation of engaging, Australian curriculum linked learning programs, to both an onsite and online, school-aged audience, ensuring all programs remain relevant to the Memorial’s strategic vision: To be recognised globally as one of the finest national memorials of its kind, providing meaningful experiences through commemoration and authentic and engaging storytelling.

The work involves the development and implementation of programs, policies and operational procedures, establishing effective working relationships with both internal and external stakeholders, planning and managing budgets and reporting, and recruiting, training and managing the professional development of a team of full-time and casual staff as well as volunteers.

There is also a requirement to assess existing and develop new education programs and pricing for the extended galleries.

Core Responsibilities

Lead the team to achieve the Memorial’s goals, managing the provision of high quality, Australian Curriculum linked learning experiences for schools onsite, and through outreach products including the Memorial Box program, Virtual Excursions, and web based learning resources.

Provide professional expertise and strategic direction in shaping the proposed interactive Education centre, as part of the Memorial’s Development Project, connecting content to curriculum outcomes and Memorial galleries.

Build team capability through staff mentoring and training, regular performance feedback and career development opportunities, promoting collaboration and diversity.

Identify opportunities to develop new lifelong learning activities for children and families in consultation with the broader CVE section and Memorial, and aligning with content in expanded gallery spaces.

Build and sustain effective working relationships with a network of key internal, and external stakeholders such as the Department of Veterans’ Affairs, various Departments of Education: PACER Committee, NCETP, HTAA, and other national cultural agencies.

Communicate confidently, providing advice to Memorial staff, and stakeholder groups on Australian curriculum related content and best practice pedagogy for a young audience in a museum setting.

Prepare high level correspondence, papers, and reports such as administration briefs, risk assessments and budgets, contributing to the overall management of the section in business planning, budgets, and WHS and Child Safety compliance.

Position Eligibility

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

All applicants external to AWM that are offered employment will be required to successfully undergo a National Police Check, even if they currently hold a security clearance. The check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Mandatory Requirements

Relevant formal qualifications in Education or Museum Studies and/or equivalent professional experience

A current ACT Government Working with Vulnerable People Registration or ability to obtain one

A Baseline security clearance or ability to obtain one

Commitment and ability to work outside traditional business hours including Anzac Day

Contact Information

For specific questions relating to this job vacancy, please contact: Sarah Hitchcock, (02) 6243 4206 [email protected]

For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected]

Submitting Applications

Please note that applications can only be accepted through the Australian War Memorial jobs portal

To apply, go to Australian War Memorial – Employment Opportunities and complete the online application by 11:30pm, Wednesday, 9 July 2025

Notes

This recruitment process is being used to fill ongoing and/or non-ongoing position/s.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds and experiences. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds, and people with a disability.