The Team

The Electoral Education section sits within the Communication Education and Engagement Branch at the AEC. The branch is a team of energetic, passionate and skilled practitioners, responsible for ensuring all people are informed about the process of voting in federal elections and referendums and encouraging voters to participate. This includes consideration of people who experience barriers and may need additional support equitably participate. This is achieved through the collective work or our section, covering electoral education, strategic communication, campaigns, community engagement, Indigenous electoral participation, and design.

The Electoral Education team are education experts who deliver innovative, high-quality programs that are inclusive, accessible and engaging. The section is responsible for the AEC’s school and community education program including the highly regarded National Electoral Education Centre (NEEC) at Old Parliament House in Canberra; a digital 3D electoral education game, DemocraCity available to schools via an app as well as at the NEEC; online resources; and a teacher professional learning program.

The community program includes the Writs to Referendum exhibition at Old Parliament House; and a well-established community education program with a particular focus on communities that may face barriers to electoral participation.

The Opportunity

Are you passionate about education, technology, and empowering students to engage with democracy? We’re seeking a Senior Education Officer to support schools in accessing and utilising the DemocraCity 3D game and related educational resources.

This is an exciting opportunity for the Senior Education Officer to shape the way students learn about democracy using immersive technology. You will be instrumental in connecting with schools and supporting them in their engagement with DemocraCity.

Key position responsibilities

• Engage schools to encourage the uptake of the DemocraCity 3D game and other education resources.
• Provide ‘customer service’ and support to schools, including basic technical support.
• Provide basic technical support for the DemocraCity game that is installed and used at the National Election Education Centre (NEEC).
• Liaise with schools to assist them in installing and maintaining the DemocraCity 3D game and delivering education sessions in their classroom.
• Coordinate with AEC business areas and service providers to resolve issues with digital education resources, escalating issues appropriately, and manage implementation of basic technical solutions.
• Develop resources including teacher resources, installation guides and FAQs to support the rollout of DemocraCity and other educational products.
• Manage responses to requests for assistance from users of the DemoCracity 3D game and other digital education resources through the use of standard operating procedures and manage ongoing updates and maintenance of those procedures.
• Contribute to the continual development, implementation and evaluation of AEC education programs ensuring inclusive and modern educational techniques are utilised.
• Deliver face-to-face and digital education programs about Australia’s federal electoral system, tailoring presentations to the audience as appropriate.

Key position requirements

• Communicate and make decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
• Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
• Compile and evaluate program data to make recommendations regarding policy, procedures, business improvements, project management and program development.
• Develop and maintain key internal and external relationships, including liaising with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations.
• Perform additional duties or assume responsibility of functions as directed by Management.

To excel you’ll have:

• Qualifications, and/or experience, in education and training, or community and adult education with IT experience.
• Excellent communication and interpersonal skills with demonstrated ability to communicate effectively and strategically with diverse stakeholder groups to build support to achieve outcomes.
• Well developed organisational and time management skills with the ability to proactively manage responsibilities and priorities.
• Sound written and verbal communication skills, and the ability to effectively communicate.
• A demonstrated ability to work in a fast-paced environment, managing competing priorities with flexibility in the face of changing priorities and deadlines.
• A demonstrated ability to work autonomously and a strong commitment to working harmoniously within a team to achieve positive results and support the AEC’s strategic direction.

Desirable

• Tertiary qualifications in education, training or related field.
• Experience with the implementation of contemporary digital resources within the education context.
• Knowledge of, or ability to quickly gain knowledge of:

o The Australian Curriculum

o Australian Electoral law and practice

o Commonwealth frameworks, including Resource Management Framework and Procurement Framework.

Eligibility

• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

Due Date: Saturday 5 July 2025, 11:59pm AEST

Contact Person: Melissa Clifton, (02) 5137 2758, [email protected]