Position Title: Operations Coordinator

Reports To: Chief Executive Officer (CEO)

About DV Safe Phone

DV Safe Phone is a not-for-profit charity established in 2020 providing ‘Safe Phones’ to victims of domestic and family violence Australia-wide.

Our charity enables a future where domestic violence victims are empowered to live a safe and connected life. Because every call for help should be heard.

Job Summary

We are seeking a dedicated part-time (4 days per week) Operations Coordinator to oversee the crucial aspects of our day-to-day operations including the receipt, testing, and dispatching of mobile phones, as well as the management of our valuable team of volunteers.

Key responsibilities:

Operations Oversight: Supervise the daily operations related to the receipt, assessment, testing, and dispatching of mobile phones and collection boxes, to ensure efficiency and effectiveness.

Volunteer Management: Recruit, train, and manage volunteers who assist in testing and repairing phones, ensuring a productive and supportive environment.

Quality Assurance: Implement and maintain quality control standards for the testing and repair of mobile phones to ensure they meet our safety and functionality standards.

Inventory Management: Maintain accurate inventory records of incoming and outgoing phones and supplies to ensure availability and accountability.

Logistics Coordination: Manage logistics for the smooth flow of mobile phones from donation to dispatch, including shipping arrangements and tracking.

Data Management: Oversee the collection and management of operational data to support reporting, decision-making, and process improvements.

Community Engagement: Act as a liaison with community partners and stakeholders to foster relationships and support for DV Safe Phone's mission.

Compliance and Safety: Ensure all operations comply with relevant laws, regulations, and best practices, including volunteer safety and data protection.

Requirements

Proven experience in operations management, logistics, or a similar field.

Strong leadership skills with experience managing volunteers or teams.

Excellent organisational and multitasking abilities.

Familiarity with quality assurance processes and inventory management systems.

Strong communication and interpersonal skills for effective volunteer management and community engagement.

A commitment to DV Safe Phone's mission and values.

Desired Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).

Experience in non-profit organisations or social services (a plus).

Technical proficiency with mobile devices and basic repair skills (highly desirable).