Benefits

• Office is located in Pemulwuy, 2145
• Permanent full time opportunity
• $70,000+ Super
• Exceptional training provided and ongoing exposure to the pharmaceutical industry

About the company
A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices.
Offering warehousing, distribution, clinical trial logistics support, secondary packaging, accounts management, customer service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia.

About the opportunity
Joining a team of 9 in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided.

Duties

• Day to day management of your own portfolio of principals ( clients)
• Managing inbound and outbound product deliveries
• Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders
• Answer 20-30 calls per day answering enquiries from customers and principal clients alike.
• Problem solve to ensure successful patient outcomes
• Provide product knowledge to enquiring customers
• Reporting on fulfilment and stock availability for customers and commercial teams
• Liaise with medical practitioners and other stakeholders responsible for optimal patient care

Skills and Experience

• Customer service experience in the Medical Device or Pharmaceutical industry preferred.
• SAP experience necessary.
• Excellent verbal and written communication skills with internal and external stakeholders.
• High attention to detail, understanding the urgency for accuracy within this industry.
• Ability to maintain quality of work in a fast paced, high pressure environment.
• Excellent problem solving capabilities, and a willingness to investigate cases.

Culture
The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller. Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic.

How to Apply
Click apply or email me, Kelly-Ann Turner, Senior Recruitment Consultant on [email protected] or a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing