ICT Help Desk Officer (HR 61/25)
Shire of Augusta Margaret River
Posted 10 days ago
ICT Help Desk Officer (HR 61/25)
Continuing, Full-Time 76 hours/fortnight
EA Level 5 ($81,375 - $88,084 per annum) IA 2025-26 rate
Plus attractive superannuation, career development, generous leave provisions, recreation centre membership and more
About the Role
As the ICT Helpdesk Officer, you will play a vital role in supporting the day-to-day ICT operations of the Shire. You’ll be the first point of contact for all staff ICT support requests, diagnosing and resolving hardware, software, and networking issues in a timely and professional manner.
Working closely with the ICT Team Leader, your role extends beyond reactive support — you’ll help maintain and improve the Shire’s core systems and infrastructure, assist with onboarding and training new staff, contribute to cybersecurity monitoring, and perform essential routine maintenance to keep systems running smoothly.
You’ll support a modern hybrid environment that includes Microsoft 365, Active Directory, endpoint protection, network equipment, backup systems, and various council-specific applications and platforms. Your ability to communicate clearly, troubleshoot efficiently, and deliver excellent customer service will be essential to your success.
Key Responsibilities
Provide frontline support for hardware, software, and network issues.
Maintain IT service records and knowledge base content.
Assist with administration of Microsoft 365 services, Active Directory, and key council applications.
Support video management, access control, and backup systems.
Assist with network administration and cybersecurity activities.
Deliver user inductions and provide ICT training to staff.
What You’ll Bring
Excellent customer service and communication skills.
Strong problem-solving skills and the ability to work autonomously.
Qualifications or proven experience in IT support roles.
Solid experience with Windows OS (desktop/server) and Microsoft 365 environments (including SharePoint, Exchange Online, and Teams).
How to Apply
Please follow the link below to submit your CV and cover letter addressing position description essential criteria.
Applications Close: Tuesday, 08 July 2025 at 4:00pm
For Job Information: Please contact Oscar Adrian on 9780 5229
To Apply: Please visit www.amrshire.wa.gov.au
PLEASE DO NOT APPLY TO SEEK, APPLY DIRECT TO AMRS ONLY.
Andrea Selvey, CEO
About Shire of Augusta Margaret River
The townsite of Margaret River is located on the Margaret River from which it derives its name. The Margaret River itself was named in 1831 by John Garrett Bussell on one of his early exploration forays. The name is first shown on a map of the region published in 1839.
Margaret River was declared a townsite in 1910 and gazetted on February 7th, 1913. In 1910 the Margaret River Progress Association wrote to the Minister for Lands requesting a townsite be declared at "the Upper Margaret Bridge". The reason given was that "the district is likely to be dotted with public buildings several miles apart in the near future if a townsite is not made available shortly". The District Surveyor who inspected the area preferred an area near the lower bridge on Caves Road, but this land was not available. Lots were surveyed in 1912, and the Townsite of Margaret River gazetted in 1913. In 1918 the name of the townsite was changed to "Margaret", but it was changed back to Margaret River in 1927, due to local usage of the name always being Margaret River.
Source: This is an extract from the company's own website.
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