Our Client is seeking experienced Customer Service Call Centre Operators for current and upcoming 100% work-from-home contract opportunities within the government sector.

This is a short-term contract opportunity for a specific campaign, with full-time hours expected after an initial training period. There is potential for the contract to be extended beyond the campaign's completion

Are you passionate about helping people and thrive in a dynamic environment?
We're seeking dedicated and empathetic individuals to join our Customer Contact Centre team, serving the Victorian public.

What You'll Do:
You'll manage a wide range of inquiries from the Victorian public via telephone and digital channels. Your core responsibilities include:

• Providing consistently excellent telephone answering services to a wide and diverse range of customers.
• Efficiently managing customer requests using Microsoft Dynamics, SharePoint, and CRM.
• Ensuring customer satisfaction through effective questioning, attention to detail, negotiation, and conflict management.

What We're Looking For:

You'll need a strong customer service background and the ability to perform under pressure. We're seeking individuals with:

• Contact centre experience.
• Excellent customer focus and strong communication skills, with the ability to interpret customer questions and situations quickly and respond accordingly.
• Basic computer skills, including the ability to navigate digital maps and a general knowledge of Victorian geographical locations.

Important Details:

This role is 100% remote and there will be home office requirements that must be met to be considered for this position.

A satisfactory National Police Check will be required.

REGVIC2410

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.