Position overview

The Support Officer is responsible for providing a range of administrative, support to the Operations Division. Core functions of the role include preparation of various correspondence and documentation, records management, liaising with internal and external stakeholders, providing procurement support, scheduling of appointments, monitoring of various inboxes and supporting the team to efficiently resolve issues.

What we are looking for:

• Ability to solve problems based on operational guidelines, knowledge and experience, utilising useful information, looking for underlying causes and suggesting alternative actions to stakeholders.
• Demonstrated ability to prioritise tasks, meet deadlines, exercise attention to detail with initiative and ability to identify routine process improvements.
• Proven ability to deliver high-level administrative support in a corporate environment, complemented by strong written and verbal communication skills and advanced proficiency in Microsoft Office applications (Word, Excel, Teams, PowerPoint), electronic records management, and database systems with a focus on producing clear audience-appropriate documentation.
• Demonstrated ability to build rapports with others in order to understand issues and suggest sources of action appropriate to their needs.

About the organisation

The Victorian Building Authority (VBA) is the primary regulator of Victoria's building and plumbing industries, ensuring compliance with relevant laws that protect the Victorian community and promote confidence in the built environment. The VBA manages practitioner registration, monitors industry standards, and enforces compliance through inspections, investigations, and audits. It also supports industry professionals by providing guidance, education, and resources to uphold safety, durability, and sustainability in building and plumbing work. The VBA is committed to promoting accountability and continuous improvement, and plays a critical role in safeguarding Victoria's construction standards and ensuring quality outcomes for all Victorians.

VBA Commitment

We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. We're hoping to find a broad range of experiences, and people from all backgrounds and communities to join us at the VBA.

We invite you to talk to us about any preferences or adjustments you may need to either our recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support to your application. If this is you, please don't hesitate to get in touch via [email protected].

We value and encourage flexibility for all, and so we support all our roles to be worked flexibly in some way, including part-time, to support a diverse, adaptive, and high-performing workforce. We encourage you to discuss flexible work options with the hiring manager during the recruitment process.

How to apply

We require you to upload:

• a detailed copy of your resume
• A cover letter outlining your relevant experience and how you feel it aligns to the role.
• Include your licence as applicable

Important information

Only electronic applications submitted via careers.vic.gov.au will be accepted