Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Bunbury is a 53 room property located in Bunbury, opposite Koombana Beach and a 10 minute walk to Bunbury's CBD. The property opened in 1999 and has won multiple industry awards. Quest Bunbury provides accommodation to both corporate & leisure markets and with its Studio, One, Two & Three Bedroom Apartments is ideally suited to meet all room type requirements.

Quest Bunbury now has an exciting opportunity available for a Front Office Receptionist to join its team on a casual basis.

The Role

Involves all aspects of Front Office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. Have confidence to action situations as per policy and procedure on an independent basis.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg. retail.

The successful applicant must be available to work shifts Monday to Friday, Weekends & Public Holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a close knit, well established, stable, friendly team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, onsite parking and participation in learning and development activities with Quests National Training Department.

Applications

Applications only accepted via SEEK. Questions and further information can be obtained by telephoning 08 9722 0777 and asking for the Front Office Manager (Jessica Clarke).