We're looking for a EUC / User Experience (UX) Engineer to join our Technology team. This role will provide critical support to our end users, with a focus on delivering exceptional Level 1-3 support, VIP staff assistance, and leading a significant device rollout initiative. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to delivering white glove support.

6 months contract

Location - Tullamarine, VIC 3043

Overall, Purpose of the role:

• Level 1-3 EUC Support: Provide timely and effective technical support for end user hardware and software issues, including desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve issues ranging from basic to complex, ensuring minimal downtime.
• VIP Support: Deliver high-touch, white glove support to VIP staff, including executives, ensuring their technical needs are met promptly and professionally.
• Device Rollout: Support the deployment of new devices across the organisation, including configuration, testing, and user onboarding, with a focus on seamless execution and user satisfaction.
• White Glove Support: Provide personalised setup and ongoing support for end users during device rollouts and beyond, ensuring a premium user experience.
• System Management: Utilise tools such as Intune and Workspace One to manage and secure end user devices, ensuring compliance with organisational policies.
• AV Support: Troubleshoot Cisco AV equipment for meetings, presentations, and provide user support with board and town hall meetings.
• Documentation and Training: Maintain accurate documentation of support processes, configurations, and issue resolutions. Provide user training as needed to enhance adoption and productivity.
• Collaboration: Work closely with IT teams to implement and maintain EUC solutions, ensuring alignment with organisational goals and IT standards.

Experience Required:

• 3+ years of experience in UX/EUC support, including Level 1-3 technical support.
• Proven experience supporting VIP staff or executives with a customer-focused approach.
• Strong troubleshooting skills across Windows and mobile platforms (iOS/Android) with the ability to adapt to changing requirements and challenges.
• Familiarity with device management tools such as Microsoft Intune and VMware WorkspaceOne.
• Excellent communication and interpersonal skills, with a focus on delivering white glove service.
• Ability to manage multiple priorities in a fast-paced environment
• Team focused and flexible
• Hands-on experience with large-scale device rollouts and migrations.
• Experience with Cisco AV equipment setup and support.
• Attention to detail
• Organised and able to prioritise work while working autonomously or collaboratively.

Preferred Qualifications

• Information Technology, Computer Science, or a related field (or equivalent experience) qualification.
• Certifications such as Microsoft Certified: Modern Desktop Administrator, VMware Certified Professional, or Cisco Collaboration certifications.
• Experience with ITIL processes or other IT service management framework

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ibrahim Khan at Clicks IT Recruitment on +61 428 054 923.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email [email protected]