About the Role

The Support Planner plays a key role in coordinating and supporting service access for individuals and families engaged with Deaf Connect’s Therapy and Family Services. This role involves working collaboratively with clients of all ages, their families or carers, clinicians, and internal teams to understand individual needs, identify goals, and facilitate appropriate supports and service pathways. The Support Planner ensures that engagement and planning are person-centered, culturally safe, and responsive to the diverse needs of the Deaf and hard-of-hearing community.

This position also acts as a central communication point between clients, families, internal service teams, and relevant external stakeholders, supporting continuity of care and coordination across programs and systems.

Main responsibilities of the role include:

Work closely with participants and their families to create personalised allied health support plans using NDIS funding.

Coordinate with allied health staff to check their availability and organise service timetables

Prepare detailed Service Agreements and make sure service bookings are entered correctly.

Work with NDIS partners (like ECEI, LACs), Plan Managers, and Support Coordinators to make sure participants get the support they need.

Help participants and families get ready for NDIS plan reviews.

Provide quotes for services and help sort out any unpaid invoices.

Manage the waitlist for all allied health services (e.g. OT, physio, psychology, and Teachers of the Deaf).

Organise internal referrals and keep track of any appointment cancellations.

Work with the Admin Assistant to make sure Service Agreements are properly recorded and that support is delivered as planned.

Pass on important information to the relevant leadership team (e.g. Clinical Manager, Family Services Lead, Team Leads, or General Manager) to support smooth service delivery.

Keep accurate records and provide monthly reports to the General Manager, including details on referrals, new clients, plan renewals, discharges, and other key data.

About You

In your application, let us know if you have these key skills and experience:

Excellent communication and interpersonal skills, with the ability to engage effectively with a range of internal and external stakeholders.

Strong attention to detail and well-developed organisational skills, including accurate documentation, data entry, and effective time management.

Understanding of the needs and experiences of Deaf and hard of hearing children and their families.

Professionalism, patience, and cultural sensitivity when working with individuals and families from varied backgrounds.

Current Queensland Blue Card and NDIS Worker Screening Card.

Completed NDIS Worker Orientation Module.

The following would be advantageous:

Understanding of NDIS processes

About Us

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery and is reflective in everything we do.

We offer an attractive benefits program including:

Salary packaging, enabling you to make huge savings on tax and maximise your pay

Flexibility regarding working arrangements

Discount membership to gyms and facilities throughout Australia

Free annual flu vaccinations

Free comprehensive online learning portal

Free financial wellness support through our default super fund

How to Apply

Apply today! Closing date – 29th June 2025

We may actively review applications and begin interviewing prior to this date.

To apply you must submit the following within this form:

Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)

An up-to-date resume including your name, contact details, employment history and qualifications.

If you have further questions about the role, you can contact our friendly People and Culture team at [email protected]

Deaf Connect is an equal opportunity employer. All successful applicants may be required to provide a current Australian National Police Clearance, NDIS WC and Working with Children Check/Blue Card prior to commencement.