A little bit about us: Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in offering barefoot luxury, ensuring unforgettable moments for both guests and staff in our stunning coastal paradise.

The Role:

As the face of our reception desk, you’ll be responsible for ensuring we don’t simply deliver service, but go above and beyond to create meaningful and authentic moments of hospitality. You won’t just be checking guests in and out, you’ll be setting the tone for their entire experience. Your role will include taking reservations over the phone, running daily reports to identify special requests, anticipating guest service needs, and ensuring all procedures are followed. You’ll also listen to and resolve guest concerns with care and professionalism.

We’re looking for someone who thrives on connection, takes pride in anticipating needs, and genuinely enjoys creating personalised service moments that leave guests feeling seen, valued, and truly welcome.

The Hours:

This is a casual role offering up to 30+ hours per week across a 7-day rotating roster. Shifts typically run:

• 7:00am – 3:00pm
• 3:00pm – 11:00pm

We’re seeking team members who can be flexible and reliable, ready to jump into morning or evening shifts as needed.

Ideally, you’re:

• An Australian Citizen or Permanent Resident
• Available for a minimum 6-month commitment (or longer)
• Confident, composed, and genuinely passionate about hospitality
• Someone who brings positive energy to every shift

Rates: Mon-Fri $31.23, Sat $37.47, Sun $43.72

Why Join Us?
You’ll be part of a supportive team in a beautiful environment where every day brings the opportunity to make someone’s stay truly unforgettable. If you're ready to bring your warmth, professionalism, and energy to a place where your efforts are noticed and valued - we’d love to hear from you.

Requirements:

• Provide exceptional customer service by responding to requests promptly, efficiently and courteously
• Experience working in a 4-5 star resort/hotel front office environment
• Demonstrated proficiency in Microsoft Office, Fidelio or Opera Cloud
• Ability to communicate with a diverse range of people
• Full availability to work weekends and public holidays
• Remain calm and effective in emergency and high pressure situations
• Current drivers licence essential
• First Aid Certificate desirable

Benefits:

• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site

If this sounds like the right opportunity for you, please submit your application online. Due to the high volume of applications, only shortlisted candidates will be contacted.