ALTIQ is a high-performance off-road lighting and auxiliary gear brand, built for serious adventure.
We design and manufacture precision spotlights, light bars, harness kits and mounting systems—engineered in Melbourne, tested in the bush, and trusted by thousands of 4WDers across Australia and beyond.

Our momentum is growing. With more orders, more enquiries, and more gear heading out daily, we're hiring a full-time Sales & Support Operator to help customers get the right gear, fast—and keep everything running smoothly across phone, email, chat, and social platforms.

About the Role

This role is equal parts sales, support and operational communication. You’ll be the first point of contact for customers—answering product questions, managing orders, solving fitment issues, and upselling where relevant.

It’s a role for someone who’s not just “friendly”—but sharp, fast, and confident navigating technical gear, order systems, and impatient customers.

You’ll Be Doing:

Replying to customer emails via Gorgias (Shopify-integrated helpdesk)

Taking inbound phone calls and providing advice, updates, or closing sales

Responding to Shopify Inbox, Facebook and Instagram DMs

Looking up and adjusting orders in Shopify

Liaising with dispatch and engineering on time-critical orders or tech questions

Helping troubleshoot warranty or fitment issues with clarity and confidence

What You Bring:

Excellent written and spoken communication—clear, helpful, and human

Confident with phone sales, support tickets, and handling pressure

Experience with Shopify, Gorgias, Facebook/Instagram chat, or similar tools

Ability to understand and explain 12V products like relays, wiring adaptors, and light fitments (training provided, but background helps)

A sense of urgency and pride in getting the job done right

Bonus Points For:

Experience with Shopify, Gorgias, Klaviyo, or similar eCommerce tools

Prior work in a D2C brand (especially automotive, tech, or performance gear)

Ability to write helpful responses, guides, or macros that save future time

Confidence explaining basic 12V wiring or light setup questions

Bonus if you’ve shot basic product content or worked alongside a marketing team

Details:

Full-time role in Carrum Downs, VIC

$72,000–$82,000 + Super depending on experience

Monday to Friday (no weekend retail)

Small, high-performance team with direct access to product, marketing, and engineering