Are you a detail-driven administrator with a passion for helping people?
We’re looking for a Customer Services Officer to join our growing team at Trade Skills Australia – a leading provider of Recognition of Prior Learning (RPL) services for trades workers across Australia.

Our team helps skilled workers gain formal qualifications through RPL – and we’re on the lookout for someone who thrives on accuracy, loves working in systems, and enjoys playing a key role in guiding candidates through their journey.

About the Role
This position supports our enrolment and assessment teams by managing candidate documentation and maintaining our internal RPL portal. You’ll be responsible for data entry, phone and email communications, and ensuring every file is clean and compliant.

You’ll need excellent administrative skills, strong attention to detail, and confidence working with cloud-based databases. If you love ticking boxes, moving tasks along, and getting things done properly the first time – this is your kind of job.

Key Responsibilities

Communicate and assist with the enrolment of Candidates looking for RPL.

Provide friendly and professional phone and email support to candidates and partners.

Accurately update records and manage candidate documentation in our internal systems.

Ensure compliance and data integrity across all candidate files and enrolments.

Respond to general enquiries, guiding clients through our RPL process.

Work closely with assessors and enrolment staff to keep candidate files moving.

Follow procedures and use initiative to solve problems and resolve issues.

What We’re Looking For

Proven admin/data entry experience – ideally in RTO, education, trades, or a regulated industry.

Fast and accurate typing and confident digital literacy (cloud-based systems, CRM, etc.)

Excellent written and verbal communication skills.

A proactive mindset and willingness to take ownership of tasks.

Experience in records management or compliance is highly regarded.

Why Join Us?

A fun, supportive, no-nonsense team that works hard and gets results.

A bonus payment scheme for all employee's within TSA.

A fast-paced, rewarding role where you’ll see the impact of your work.

Flexibility for our employee's – we’re results focused, not clock watchers.

If you’re ready to bring your admin superpowers to a meaningful role helping skilled workers change their lives – we’d love to hear from you.