Collections - Repayment Specialist

My client is looking for an ambitious and enthusiastic Repayment Solutions Specialist to join their Operations team. This is a pivotal role where you'll be primarily responsible for providing exceptional customer service and supporting their customers with their repayment needs, maintaining a strong customer-centric focus.

• Full time permanent opportunity
• CBD location - close to public transport
• Very competitive salary based on experience
• OTE Commission to be earned!
• Full training and ongoing development
• Great company and team culture

About the Client

Recognized as one of Australia's Top 5 employers for the past five years, their company has grown to be the largest locally owned online small business lenders. They are transforming how business owners access capital and have successfully helped thousands of small business owners across Australia secure short-term, unsecured finance to foster their business growth and unlock new opportunities.

Role Responsibilities

• Managing high-volume inbound and outbound phone calls while contributing to maintaining a high inbound answer rate.
• Educating customers on available solutions for their arrears balance and assessing financial hardship applications.
• Handling customer objections and proactively mitigating their concerns.
• Demonstrating diligence and accountability in managing your assigned portfolio.
• Maintaining effective and accurate notes on all customer interactions within CRM systems.
• Building rapport with customers to identify reasons for arrears and negotiating respectful resolutions.
• Adhering to all internal and external policies and processes, including legislative and regulatory requirements.
• Providing support to other team members with ad-hoc duties crucial for achieving departmental goals.

Desired Skills and Experience

• Previous experience in customer-facing roles (e.g., sales, customer service, collections, or call centre).
• A positive attitude, strong team orientation, and a collaborative approach.
• Detail-oriented with strong analytical and intuitive investigative skills.
• Ability to manage multiple tasks and effectively prioritize workflows.
• Outstanding communication skills with the ability to thrive in a fast-paced, dynamic interpersonal environment.
• Ability to solve practical problems and interpret various instructions, both oral and written.
• Persistent and resilient in addressing challenges.
• Proficiency in Microsoft Suite, including Word, Excel, Outlook, and Teams.
• A driven and self-motivated mindset focused on exceeding daily, weekly, and monthly KPIs.

If you possess the required skills and are eager to contribute to a dynamic and growing organization, feel free to APPLY NOW or send your updated CV to [email protected].

You must be an Australian Citizen OR Australian P.R. to be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.