
IT Business Analyst – CRM Analytics
Mackay Executive Pty Ltd
Posted 12 hours ago
Overview
Our client is a NSW Government agency, based in Sydney’s CBD.
They are looking for an experienced (5 years plus) business analyst to join their IT team.
The work will be carried out within a Salesforce implementation team environment.
Work will be at least 2 days a week in the office, the rest WFH. The actual WFH days may be varied at times, depending on the need to be present for workshops on site, etc.
This contract is for an initial 6 months, with potential for extension.
You need to be an Australian Citizen or Permanent Resident to apply.
Key Accountabilities
As part of this complex IT project-centric role, you will:
Be involved with working with a range of stakeholders with regards to workshopping requirements;
Define user stories;
Define acceptance criteria;
Create wireframes;
Define as-is and to-be for various business processes;
Articulate options for implementation;
Collaborate with various teams in order to assist with the development of optimal solutions;
Work with the delivery team with regards to testing efforts;
Clearly document and annotate all work;
Build and run various database queries;
Utilise Salesforce CRM Analytics.
Essential skills
Firstly, we are only looking for an experienced Business Analyst, so a minimum of 5 years' experience is expected.
You must have experience working within an IT environment - being part of a software implementation project team.
You need to have worked with both Agile and Waterfall methodologies.
You need to have extensive experience dealing with stakeholders - end user and technical.
You need to have excellent verbal and written skills (the quality of your resume will act as a guide for us here).
You need to have experience running workshops.
Technically, you will be using CRM Analytics for queries, so experience here obviously a ‘plus’.
Qualifications preferred
Relevant tertiary qualifications or certifications in relevant fields.
Admin:
As noted above, this contract role is being let with an initial 6 month period, and is expected to extend.
This advertisement will remain live until COB Friday 27 June, and we will be reviewing resumes as they come in. If you believe this contract role ‘has your name on it’, do get your skates on and apply ASAP.
About Mackay Executive Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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