Are you a strategic leader passionate about improving service delivery in the disability and community care sector? Our client, a trusted and growing provider, is seeking a Service Delivery Manager to lead the operational planning, implementation, and continuous improvement of support services across their region.

As a key member of the leadership team, you’ll play a critical role in aligning service delivery with strategic objectives, managing teams, fostering growth opportunities, and ensuring services meet high standards in line with the NDIS framework.

Duties and Responsibilities

• Develop and oversee the annual Operating Plan aligned with organisational strategy and priorities
• Manage service delivery resources and workforce to ensure continuity and quality of support
• Lead and implement the Nightlife Model of Care with a commitment to person-centred practice
• Identify and pursue growth opportunities aligned with strategic objectives
• Build and maintain strong stakeholder relationships, including with service users, families, referral agents, and community leaders
• Ensure compliance with NDIS Standards, legislative requirements, and internal policies
• Partner with the CEO to plan sourcing strategies and meet both short- and long-term business goals
• Monitor team performance and support staff development and capability uplift
• Recommend process and system improvements to increase operational efficiency
• Support CEO on both service-user related matters and organisational planning as required

Skills and Abilities

• Strong commercial acumen and operational leadership experience
• Demonstrated ability to lead high-performing teams and deliver quality services in a person-centred environment
• Excellent communication, interpersonal, and stakeholder engagement skills
• Skilled in risk assessment and management within complex care environments
• In-depth understanding of NDIS processes, compliance, and service delivery requirements
• High-level decision-making, problem-solving, and critical thinking skills
• Strong understanding of financial and business systems, with high computer literacy
• Collaborative and proactive leadership style with a focus on continuous improvement

Qualifications and Requirements

• Relevant qualification in Disability, Health, or Management/Business (highly desirable)
• Minimum 5 years’ experience in a leadership role within disability or aged/community care
• Valid NDIS Worker Screening Check
• Current Australian driver’s licence

Why Work with KLC?
KLC Recruitment is a trusted staffing provider across multiple industries, offering honest and transparent support throughout your job search. We break recruitment norms to connect you with the right opportunities. Our Recruitment Consultant will work hard and assist you to secure the right roles for your skillset Access to roles offered exclusively through KLC Apply Now!

Click APPLY, visit klcrecruitment.com.au, or call (03) 9857 6756 for more information.