About the Role

• Full time (35 hour work week)
• Ongoing position
• Based in Waterloo
• Commencing Mid-August

The Senior Property Manager - Community Housing (known internally as the Senior Tenancy Manager, Metro Quarter) will be a vital part of the initial & ongoing success of Waterloo, working alongside multiple external stakeholders to establish a thriving community and positive and sustainable tenancies, in partnership with Birribee, in Metro Quarter. The position will be one of the key roles of Link Wentworth at Waterloo and will have a high impact. This is a unique position with many complexities in handling the relocation and allocations, working with government, our consortium partners and other service providers on site to handle the transfer of properties.

This role will have several key objectives & responsibilities including but not limited to:

• Exceptional Stakeholder Engagement: Proven ability to build and maintain trusted relationships with government agencies and external partners, with a focus on collaborative and solution-oriented engagement. Influencing government decisions through respectful negotiation while maintaining professionalism and avoiding conflict. High level of integrity, confidentiality, and professional judgment when working with vulnerable customers & high-risk situations.
• Trauma Informed Complex Case Management: Ability to coordinate and lead multi-agency case conferences, facilitating resolution of sensitive and multifaceted tenancy matters through a collaborative approach. Deep understanding and practical application of trauma informed care principles, ensuring that all tenant interactions are managed with empathy, sensitivity and respect. Organising additional support that may never have been attempted with tenants.
• Tenant Relocation: Provide direct support to tenants relocating, ensuring smooth onboarding, orientation, and community connection in collaboration with internal teams and partners. Ability to find and network with organisations for brokerage, household items and other tenants’ needs, going over and beyond to make the tenants comfortable through this period.
• High Level Customer Service: Commitment to delivering an exceptional standard of customer service, with a focus on dignity, safety, diversity and tailored support for tenants with complex needs. Make sound, timely decisions that prioritise tenant needs, ensure positive outcomes and align with Link Wentworth and policy frameworks; may require to oversee modifications, transfers, appeals or any tenant complaint about their allocation.
• Tenancy Management: Manage all aspects of tenancy lifecycle including signups, complaints, NCAT appearances, property turnaround, and home visits in line with policy and legislation. Use early intervention strategies to manage rental and non-rental arrears. Actively support tenancy sustainability through tenant engagement programs and referrals to services that assist tenants to remain safely housed.

Who we are looking for:

The ideal candidate will have:

• Demonstrated ability to build and maintain trusted relationships with a wide range of stakeholders, including government agencies, support services, internal teams, and community partners. This includes respectful negotiation skills and the capacity to influence decisions while maintaining professionalism and avoiding conflict. Please provide examples of collaborative engagement, influencing outcomes, and managing sensitive partnerships.
• Proven understanding and application of trauma-informed principles when working with vulnerable or complex tenants. Explain how you have built trust, applied empathy, and navigated challenging situations to secure practical support, particularly in cases requiring creative or first-time solutions.
• Experience in coordinating complex cases and delivering high-quality, tenant-centred service. This includes managing multi-agency case conferences, overseeing relocations or modifications, resolving complaints, and identifying and brokering additional supports (e.g. essential items, financial assistance) to ensure a seamless and dignified tenant experience.
• High level of integrity, discretion and professional judgment in working with tenants and stakeholders, particularly in high-risk or sensitive situations. Please share how you have upheld confidentiality, exercised sound decision-making, and maintained ethical standards under pressure.

You will also need:

• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth
• A commitment to Link Wentworth’s values of Customer Focus, Respect, Integrity, Compassion & Ambition
• Access to a registered and roadworthy vehicle
• A valid and current driver’s licence recognised in the state of NSW
• Willingness to travel between Link Wentworth offices in metropolitan Sydney

How to Apply

If this sounds like you, please click ‘Apply’ and submit an up-to-date resume and cover letter addressing your suitability for this position.

Contact

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green (Recruitment Specialist) at [email protected] or phone (02) 9159 7569

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney.

With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Strong focus on internal staff career development and opportunities
• Options for flexible work arrangements
• Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day

+ much, much more!!!