Job Title: Foreign Exchange Customer Service Advisor
Company: Interchange Travel Money
Location: Gold Coast Airport, Australia
Employment Type: Full-Time, Part-Time, and Casual Roles Available

About the Role:
Interchange Travel Money is seeking enthusiastic and customer-focused individuals to join our dynamic team at Gold Coast Airport. As a Foreign Exchange Customer Service Advisor, you will be the face of our brand, delivering exceptional service while handling currency exchange transactions with accuracy and professionalism.

Key Responsibilities:

Provide friendly, efficient service to international and domestic customers

Handle foreign currency transactions and ensure accurate cash management

Use point-of-sale systems and perform basic computer tasks

Uphold security procedures and compliance requirements

Achieve sales targets through excellent service and persuasive communication

Apply negotiation skills to deliver value for both customers and the business

Contribute to a team environment and adapt to a fast-paced airport setting

What We’re Looking For:

Previous experience in customer service or sales (required)

Confidence in handling cash and working with numbers

Comfortable using computers and learning new systems

A natural problem solver who enjoys challenges

Strong communication and interpersonal skills

Ability to work flexibly, including weekends and public holidays

Why Join Interchange Travel Money?

Work in an exciting, international airport environment

Ongoing training and development opportunities

Be part of a growing team with supportive leadership

Competitive hourly rates and incentive schemes

Staff discounts on foreign currency

Ready to join us?

Apply now and bring your energy, accuracy, and customer-first mindset to Interchange Travel Money at Gold Coast Airport. Please send your CV to Jonathon Wort at [email protected]

FX Customer Service Advisor

Job Type

Full-time, Part-time, Casual Positions available

Pay Rates

Payrates are in accordance with the General Retail Industry Award 2020 and experience.

Experience

Customer Service or Sales (Required but not essential)
FX background (Preferred but not essential)

Language

English (Required)

Location

Gold Coast Airport

Background

Motivated by our values: clear goals, global openness, confidence, and respect.

The best comes from customer relationships.

You will be responsible for conducting currency exchange operations for our clients. We rely on you to ensure that the provided customer service is always of excellent quality. Your role will be crucial in identifying and preventing risks associated with our business by following our Compliance procedures.

Job role

Familiarity with computer usage

Experience in cash management and comfortable with numbers

Enjoy taking on challenges, possessing necessary business skills

Master the art of negotiation

Organized, rigorous, and flexible

Proficiency in English is essential, and fluency in other languages is welcome

You are very comfortable working in both team and individual settings, available, responsive, with a strong potential for negotiation. Naturally adept at commercial service, you have a strong customer relationship and an appetite for numbers and challenges.

Don’t wait any longer and join an internationally renowned group with high potential!