PocketAid (www.PocketAid.com.au), a pioneer in hearing aid and assistive listening technology, are looking to welcome another full-time Inbound Customer Service Representative to our team. In this key position, you'll be instrumental in managing relationships with both our new and existing customers, playing a vital role in the success of our nationally recognised hearing brands PocketAid and TV Voice Pro.

Your Role:

Manage and respond to all inbound customer sales inquiries, health fund, and home care package queries with precision and care. Share dispatch duties with our other customer service team members.

Oversee invoicing and after-sales support, ensuring a seamless and superior customer experience for all clientele.

Utilise your listening and problem-solving skills to effectively communicate the features and many benefits of our innovative hearing product range.

Perform various administrative duties related to sales and after sales care, contributing to the smooth operation of our company.

Following comprehensive training, be able to independently manage the role and take pride in delivering exceptional customer service.

We're Searching For:

A professional with at least 7 years of experience working in a Customer Service and Administration setting.

Proficiency in Microsoft Office suite (Word/Excel), Gmail, and CRM platforms.

A person who already has a good general technical understanding of electronics, as our product range is primarily hearing aids and assistive-listening technology.

A proactive individual who thrives in a fast-paced environment that receives many telephone calls from customers all around Australian and New Zealand. The right person will have a genuine enthusiasm for excellence in their work as an individual, and their role within the team.

A team player eager to expand their skills, to learn new things and to constantly improve and refine their customer service abilities. You must be able to work independently with your own sense of drive and self-motivation, or within a team where required.

Someone who is savvy and genuinely interested in knowing all the aspects of our product range so that they can quickly assist customers over the phone.

Someone who can think side-ways to problem solve on the spot.

Why Join Us:

Work within our team at our offices located in the modern technology environment of Lake Street in Varsity Lakes.

Benefit from a personal parking space underneath our building and a supportive work culture.

Direct support and guidance from our Customer Service Manager and our experienced company Directors.

Access to all the necessary tools and training to excel in your role.

We offer a stable working environment for your long-term employment as we continually grow throughout the country.

About Us:

At PocketAid (www.PocketAid.com.au), we are dedicated to improving lives through our cutting-edge hearing assistive products. As a dynamic and innovative leader in the hearing industry in Australia, our mission is to deliver exceptional hearing products and services. Your role in our team will be instrumental in continuing our legacy of making a real difference in people's lives, both through our products, and also how we offer Customer Service.

Apply Now:

Be a part of our success story. Click 'Apply', and send us your CV and a cover letter highlighting your relevant experience. We're excited to welcome a new member to the PocketAid family! Applications without a cover letter will not be considered for the role.