Join Our Team as an Operational Control Centre Officer!

If you have experience in public transport and you are passionate about ensuring safe and efficient public transport operations, we have the perfect opportunity for you!

Transdev John Holland Buses empower people to live, work, and play every day with our safe and sustainable services on some of Australia’s busiest bus routes. We are passionate about serving our communities, and our dedicated team of Journey Makers takes pride in delivering exceptional service.

About the Role:

As an Operational Control Centre (OCC) Officer at our Randwick depot, you play a crucial role in controlling the on-road aspects of day-to-day service delivery for Sydney’s Eastern Suburbs bus services. Your responsibilities will include:

• Afternoon Shift: 13:45 to 22:15
• Night Shift: 22:00 to 06:00

• Monitor operations using radio communications systems and resources.
• Improve service reliability with PTIPS (or similar) functionality.
• Manage disruptions and provide timely support during emergencies.
• Liaise with emergency services and update network reports.
• Update communication, activity and reports within the network.
• Hours are a combination of two permanent shifts:

Why You’ll Enjoy Working With Us:

• A supportive work environment where your contributions are valued.
• Opportunities for professional growth and self-development.
• Be part of a team that takes pride in delivering high-quality services through collaboration, continuous feedback, and respect for diverse views.
• Additional hourly shift allowance and full uniform provided.
• Wellbeing programmes and benefits tailored to improve work and personal lifestyles.
• Depot facilities include but are not limited to gym, kitchens, lounges, paid TV, lockers.
• Free employee OPAL pass.
• Parking available.

Preferred Experience and Qualifications:

• Relevant tertiary qualifications are desirable.
• Minimum 2 years of experience in transport, logistics, or services industry.
• Holding a valid or ability to obtain TLIF0006 - Administer a fatigue risk management system certificate.
• Computer proficiency or prior experience across multiple systems.

What We Value In Our Team Members:

• Effective interpersonal, communication, and negotiation skills.
• Strong analytical and problem-solving skills.
• Ability to manage incidents in a calm and efficient manner.
• Willingness to work shifts, including nights and weekends.
• Lead by example and promote a positive safety culture.
• Drive continuous improvement in workplace safety.
• Maintain awareness of health, safety, and environment risks and risk management.
• Full Australian Work Rights. (No sponsorship available for this position.)

Join Us:

If you’re interested in joining our team, please apply here, and Angie Roll from Talent Acquisition will reach out to discuss your future with Transdev John Holland Buses.

Transdev John Holland Buses celebrates diversity and equal opportunities! We are committed to creating an inclusive environment for all employees, regardless of race, gender, indigenous status, age, religion, sexual orientation, disability, veteran status, or any other diverse status. We want to reflect the diversity of the communities we serve and strongly encourage applications from all backgrounds and communities. To request a reasonable adjustment at any stage during the recruitment process, please advise us when we contact you.

* Note to Recruitment Agencies:

Transdev John Holland Buses does not accept unsolicited resumes from external agencies. We will not be responsible for any fees related to unsolicited resumes and candidates submitted without a prior agreement.