Customer Support Agent – Chat, Email & Phone

Are you passionate about adventure, outdoor sports, and travel? Join our dynamic team at Roof Racks Galore and be a part of the exciting world of roof rack solutions. We are seeking a dedicated Roof Rack Sales Associate who shares our enthusiasm for exploration and understands the importance of quality roof racks in enhancing outdoor experiences.

Why Work for Roof Racks Galore?

Great Working Environment

Full On-site Training and Career Development Opportunities

Employee Discounts

Brand Merch

Who are we looking for?

In addition to having a true passion for the outdoors, the ideal candidate will have:

A proven track record in excellent customer service.

Well-developed written, verbal and interpersonal skills

Manage priorities and ability to multitask

Good knowledge of motor vehicle brands and models is important.

Enjoys meeting new people and delivering the right solution for the customer.

Intermediate Computer Skills

Eagerness to Continuously Learn

Strong Work Ethic & Organisation Skills

Roles and Responsibilities:

Providing friendly and accurate customer service about products and services

Log details and all calls, emails, and communications received.

Ability to maintain and pursue product knowledge

Maintain our standard for store/personal presentation. (Webstore)

Informing customers about current promotions and special offers

Dealing with customer queries/complaints and offering solutions

Maintain a clean and safe workspace, to abide by workplace health and safety policies and procedures.

Maintain personal hygiene.

If you think you are a great fit for our team and like working in a fun and friendly environment, then we would like to hear from you. Send your resume and cover letter in now.

Only shortlisted applicants will be contacted.

The remuneration package will be subject to experience.