Customer Service Representative – Contact Centre (Casual & Fixed Term Opportunities)
Join a Trusted Retail Brand | Hybrid Work Model | Starting 16 June 2025

Are you passionate about delivering outstanding customer service? Are you a skilled communicator who thrives in a fast-paced environment, with the ability to multitask and stay cool under pressure?

We’re looking for motivated and customer-focused individuals to join our Contact Centre Team, representing one of Australia’s most trusted retail brands. Whether you're seeking the flexibility of a casual role or the stability of a fixed-term contract, we have an opportunity for you!

What You’ll Be Doing

Responding to customer enquiries across multiple channels with professionalism and empathy

Troubleshooting issues and providing tailored solutions that exceed expectations

Managing multiple systems and tasks efficiently while keeping the customer at the centre of everything you do

Working as part of a supportive team to achieve service excellence

What We’re Looking For

Exceptional communication skills – both written and verbal

High attention to detail and strong time management abilities

Ability to remain calm and solution-focused under pressure

A true passion for delivering outstanding customer service

Previous customer service or contact centre experience is a plus

Contract Options

Fixed Term Contract: Minimum 35 hours/week | $27.17 per hour

Casual Contract: Flexible hours | $33.96 per hour

Key Details

Start Date: 16 June 2025

Roster: Rotating shifts between

Monday–Friday: 9:00am – 6:00pm

Saturday: 9:00am – 5:00pm

Training:

5 days classroom-based (in-office)

2 weeks on-the-job (in-office) consolidation

Hybrid Work Model: Work from home available after achieving speed-to-competency

If you're ready to bring your customer service passion to a dynamic team where your contributions matter, we’d love to hear from you.

Apply now and help us continue to build trusted customer relationships—one interaction at a time.