
Service Dispatcher
The Heater Man
Posted 17 days ago
At The Heater Man, a Sydney based trade services business, we are known for delivering outstanding service in heating and hot water. As we continue to grow, we’re looking for an experienced and proactive Service Dispatch Coordinator to join our close-knit team in Rozelle.
About the role:
We’re seeking an organised and proactive Dispatcher to join our team. In this operational role, you’ll efficiently manage daily scheduling and dispatching of our service technicians, ensuring service calls are prioritised and handled promptly to meet daily revenue and operational goals
Your key responsibilities will include:
Coordinate and manage daily schedules for service technicians
Assign service calls based on priority, technician availability, and skill set
Communicate with customers regarding bookings, updates, and technician arrival times
Liaise with technicians to resolve scheduling issues and ensure compliance with company policies
Proactively contribute to achieving daily revenue targets and key performance indicators (KPIs) through effective job scheduling and resource management
About You:
Experience in dispatch, scheduling, customer service, or a similar coordination role (trades/services industry preferred)
Excellent organisational and multitasking skills
Results-driven and committed to meeting daily revenue targets and KPIs.
Comfortable with scheduling software and digital communication tools
What we offer:
A full-time position in a secure, growing business
The chance to step into a leadership role with autonomy
A supportive, friendly and professional team environment
Opportunities for professional development
Convenient Rozelle location close to transport and great local amenities
If you’re ready to take ownership of your role and help lead a dynamic, customer-focused team, we’d love to hear from you!
About The Heater Man
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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