The opportunity

The Identity Clinic is seeking a full-time Receptionist to join our team in Melbourne. In this crucial role, you will be responsible for providing administrative support and handling client intake processes to ensure the smooth running of our healthcare organisation.

Key responsibilities

Manage client inquiries and bookings, including scheduling appointments and maintaining up-to-date client records

Perform general administrative duties such as filing, data entry, and correspondence

Assist with the coordination of client intake procedures, including screening, onboarding, and information gathering

Contribute to the development and improvement of administrative processes and procedures

Provide exceptional customer service and act as the first point of contact for clients

Collaborate with the wider team to ensure efficient and effective clinic operations

What we're looking for

Previous experience in an administrative or client-facing role, preferably in a healthcare or service-oriented environment

Strong organisational and time management skills with the ability to multitask and prioritise effectively

Excellent written and verbal communication skills, with a professional and friendly demeanour

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to quickly adapt to new software and systems

Experience with Zanda (formerly known as Powerdiary) preferred but not required

Commitment to maintaining confidentiality and a high level of discretion when handling sensitive information

Passion for providing exceptional customer service and contributing to the success of a growing organisation

Committed to supporting the LGBTQIA+ community

What we offer

At The Identity Clinic, we are committed to fostering a supportive and inclusive work environment. We offer a range of benefits, including:

- Opportunities for professional development and career growth
- Competitive remuneration and performance-based incentives
- Access to our comprehensive health and wellbeing program

About us

The Identity Clinic is a leading national provider of healthcare services in Australia. Our mission is to empower individuals and communities to achieve optimal health and wellness. With a strong focus on client-centred care and innovative approaches, we are dedicated to making a positive impact on the lives of our clients.

Apply now to join our dynamic team and be a part of our exciting journey.