Make a genuine impact on the community in this diverse and customer-centric position with our client , a NSW Government Department!

This is a great opportunity to kick-start your career in the Government sector in a team that encourages development and cross-training opportunities.

What's in it for you:

• Duration: Commencing 11th July 2025, this is a temporary assignment until 9th January 2026 with the possibility of extension
• Hourly Rate: $34.59 per hour + Super.
• Working Hours: Monday - Friday, 35 hours per week.
• Rotating Roster: 7am - 7pm, Monday to Friday, excluding public holidays (working 7 hours per day). Offering an opportunity for work-life balance.
• Location: Based in the Maitland office - hybrid flexibility to be confirmed
• Purpose: Be the first point of contact for a range of both complex and transactional enquiries, offering guidance and solutions to members of the community and customers.
• Training: Structured training program and the opportunity to learn with other new starters.

Key Responsibilities:

• First line of inquiry for inbound customer queries, as well as transferring calls to the appropriate area.
• Record customer information on internal systems.
• Effectively handle customer enquiries over the phone, and respond to web enquiries.
• Work on a large Government account and provide high level quality service to their customer base.
• Assist with administrative and coordination tasks to support the business.
• Offer genuine guidance and support to members of the community and customers.
• Adapt across both transactional calls and more complex enquiries, giving guidance surrounding legislation and directing customer to resources where applicable.
• Develop and maintain knowledge of NSW legislation and policies in order to effectively problem-solve and advise customers.
• Strive to achieve internal targets and service levels.

You will need to:

• Candidates must have previous customer service experience (preferably in a call centre environment) and a genuine desire to work in the contact centre space.
• A good degree a computer literacy is required fore this role, with the ability to navigate a number of different IT systems.
• For this role, candidates must be able to pass a full background check.
• Visa holders will be considered, however candidates must be able to commit to the required duration of the assignment and 35 hours per week.

If this sounds like an opportunity you'd thrive in, please apply today!