About The Company

Our client delivers free, personalised advocacy for people with disability, positioning themselves as one of the state's leading provider of individual disability advocacy services.

About The Role

We are searching for Customer Service Consultants to provide excellent customer service to their growing customer and client base, managing a wide variety of enquiries.

The temporary assignment will be for up to 4 months, with the chance to extend, or be offered a permanent role.

Duties

• Manage inbound enquiries via phone, with empathy and efficiency.
• Assisting clients with qualifying for support.
• Admin duties, including amending customer details.
• Providing information about available resources.
• Occasionally making follow-up outbound calls.

Skills & Experience

• Strong communicators who connect effectively with people from all backgrounds.
• Digitally adept individuals with a sound knowledge of systems.
• Motivated learners committed to developing their expertise in the disability field.
• Dependable collaborators with excellent organizational skills.
• Ability to control calls efficiently whilst maintaining empathy.
• Disability Support experience is preferred but not essential.
• Contact Centre experience is desired.

How To Apply

If you are looking for a role where you are helping people every day, then hit apply now and if successful, you will be contacted.

You must have a valid Working with Children Check and complete a Police Check prior to starting, to be successful.