As our SCJ Customer Care Officer, you’ll play an important role in ensuring the delivery of exceptional support to our valued clients. In this role, you'll handle inquiries with care and efficiency, proactively resolving issues to ensure a high level of customer satisfaction.

You’ll join a diverse, collaborative team where you will feel valued, respected, supported and can bring your authentic self to work every day.

The Role

Role: Part-time (min 25 hours / week, with opportunity to increase hours).

Pay: $27 - $32 (depending on industry experience)

Work schedule: Weekdays at our Head Office location (Kotara)

Responsibilities

Managing enquiries from both internal and external customers through a range of channels.

Complete administrative tasks related to customer care operations

Processing incoming orders for customers according to specific requirements, including orders, inventory requests and deliveries

Providing high level service and responsiveness when supporting with product availability enquiries, pricing requests and any disputes as necessary.

Representing company values and carrying out your role with integrity.

About you

You’re friendly, enthusiastic & professional

Reliable, dedicated and truly committed to customer service

Clear verbal and written communication skills

Strong problem-solving skills and attention to detail

You’re solutions-focused and ready to put SCJ clients at the centre of everything you do

Ability to calmly resolve customer queries quickly and accurately.

A true professional – someone who is punctual, reliable and a support for fellow team members.

Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.

About Us.

Simon Curwood Jewellers are the largest custom Jeweller in Australia. We offer premium quality, ethically sourced diamonds and a luxury experience – we strive to ensure consistency and luminosity with each carefully curated and designed individual piece.

We value leading industry knowledge, experience, and attention to detail. When it comes to custom designed jewellery, we understand each vision is special and unique. That’s why our team are dedicated to delivering the upmost care and precision to transform the ideal engagement ring from a dream to reality.