About the role

We are seeking customer-focused Post Office Customer Service Officer and/or NSW Lotteries counter operator to join our team in New Lambton Post Office combined with NSW Lotteries. You will play a vital role in providing excellent customer service and assisting with the day-to-day operations of our busy Post Office combined NSW Lotteries outlet. This is an excellent opportunity to work in a diverse and fast-paced retail environment.

What you'll be doing

Greet and efficiently and professionally assist customers with a range of postal and financial services, such as sending letters and parcels, purchasing postage, processing payments, selling NSW Lotteries products and checking tickets if winning

Organise the retail space to ensure an outstanding store presentation and create a welcoming atmosphere

Provide exceptional customer service and resolve any customer inquiries or concerns

Accurately complete cash handling and reconciliation duties

Keep the store clean and well presented

Assist with other retail store tasks as required

What we're looking for

Previous experience in post office and/or NSW Lotteries are essential

Reliable, honest, mature and passionate in providing quality customer services to every customer

Excellent communication and interpersonal skills, with the ability to provide friendly and efficient services

Strong numeracy skills and experience with cash handling and financial transactions

Ability to work effectively in a team and adapt to a fast-paced, dynamic work environment

Physically fit to lift 16kg parcels

What we offer

We offer competitive pay, flexible scheduling, and opportunities for career development. As a casual employee at the start, you have the opportunity to have a permanent Part Time or full time position if you well fit the position and the position also well meet your career expectations. Moreover, a pathway to the store manager position can be offered if you are the right candidate.

We have a strong focus on customer satisfaction, we pride ourselves on delivering reliable and efficient services to our community.