ABOUT ARKANCE

Underpinned by French parent company, Monnoyeur Group with a 100+ year history as a leader in the B2B construction and manufacturing industries, ARKANCE has emerged as the largest global provider and trusted transformational partner at the forefront of digital technology for building, manufacturing and construction industries worldwide.

Today ARKANCE is part of a global network that provides unparalleled coverage across EMEA, USA and APAC and combines world class technology partners with its own IP solutions, expertise, professional services and support. With a portfolio for sustainability - Think.Future, and a software and technology portfolio - Build.Smart, we’re committed to our vision of advancing the way we work together to build a better world.

With 50 locations spanning 18 countries across the globe, we are focused on living and breathing our cultural values: We solve challenges, We trust, We make it easy and We put our people first.

Find out more here: https://arkance.world/us-en/

THE ROLE

As a Customer Success Specialist, you will be responsible for managing our Bluebeam customer base to ensure a positive, value-driven experience. Your focus will be on onboarding, customer education, license renewal, proactive support, and identifying opportunities for growth.

Your responsibilities include but are not limited to:

Welcoming and onboarding new clients with tailored resources

Conducting customer nurture and renewal calls, and managing proposals

Identifying and addressing at-risk customers to ensure high renewal rates

Troubleshooting customer issues via email, chat, and phone

Managing licensing compliance and supporting renewals and agreements

Educating clients on available tools and resources

Identifying upsell and expansion opportunities and supporting sales teams

Maintaining accurate records and creating insights-driven reports

Completing Bluebeam and other vendor certifications

Participating in training and adapting to changing business priorities

Supporting post-sales administrative requests and tasks

ABOUT YOU

We are looking for a proactive, customer-focused team player with a passion for delivering exceptional service and growing long-term relationships.

Our ideal candidate will possess the following:

Proven experience in customer service or success, ideally in software or technology

Excellent problem-solving, negotiation, and analytical skills

High attention to detail and strong organisational capabilities

A self-driven, accountable, and adaptable mindset

Confident communicator, both written and verbal, with a professional tone

Comfortable working independently while contributing to a collaborative team

Ability to thrive in a fast-paced, evolving environment

WHAT WE OFFER

Here at ARKANCE, we offer a range of benefits to our employees including:

Growth and career progression opportunities within the business

Flexible working hours so you can prioritise what matters to you

Hybrid or office-based work options to suit your lifestyle

Reward Gateway benefits offering discounts on everyday essentials, exclusive deals on popular brands, and wellness support.

Paid parental leave to support your growing family

Defence Force and Community Service Leave, recognising the importance of giving back

Paid day off for your Birthday to celebrate you

Novated lease options to help you with cost-effective vehicle leasing

Employee referral program rewarding you for bringing great talent into our team

Monthly employee recognition honouring exceptional contributions and celebrating individual achievements within the team.

Employee assistance program (EAP) for confidential support.

If you’re ready to take the next step in your career and join the dynamic ARKANCE team, please click the ‘Apply’ button prior to the closing date: 16th of July 2025.