Join Avaana as an Onboarding Specialist!

Are you passionate about delivering an outstanding onboarding experience by helping businesses get up and running on Avaana’s health and wellbeing marketplace?

As an Onboarding Specialist at Avaana, you will be an all-rounder looking to work in a pivotal customer-facing role in an early-stage startup. You will own the end-to-end onboarding journey for your assigned health clinics and work with our practitioner sales team to provide excellent technical and onboarding support to newly signed clinics. From assisting clinics to set up their Avaana business dashboard and sync their calendar with our platform, you will train owners, practice managers, and practitioners to seamlessly use Avaana. You’ll also play a key role in ensuring clients feel confident and supported.

What You’ll Do

• Lead Onboarding Sessions: Conduct Zoom or phone-based onboarding calls to guide clients through platform setup, calendar integrations, and best practices.
• Create Client Resources: Develop video tutorials, FAQs, and written guides to help clients navigate Avaana’s features independently.
• Troubleshoot & Collaborate: Investigate and resolve client issues (e.g., software syncing, access problems) in collaboration with our Tech team.
• Build Client Relationships: Be a friendly, knowledgeable face of Avaana, ensuring practitioner clients feel supported and valued from day one.
• Drive Continuous Improvement: Gather client feedback and share insights with the Product and Marketing teams to enhance the onboarding experience.

Why Join Avaana?

• Real Impact: Help healthcare providers seamlessly adopt a platform that improves patient care and access.
• Dynamic Startup Environment: Collaborate with a close-knit, remote-first team where your ideas can shape the future of our product.
• Growth & Mentorship: Benefit from direct guidance from our founder and experienced team who’ve grown Avaana into a leading platform in record time.
• Flexibility & Work-Life Balance: Enjoy the freedom of remote work, regular virtual stand-ups, and supportive leadership.

What We’re Looking For

• Client-Focused Communicator: You excel at explaining complex processes in simple terms—whether via email, phone, or video—and love making clients feel at ease.
• Tech-Savvy Problem Solver: You’re comfortable with practice management software, CRMs, or similar platforms and can troubleshoot basic tech issues.
• Self-Starter: You’re highly motivated, eager to learn, and can juggle multiple onboarding projects without missing a beat.
• Team Player: You thrive in a collaborative environment and enjoy sharing knowledge and best practices with colleagues in Sales, Marketing, and Product.
• Detail-Oriented Organiser: You can manage priorities, timelines, and client expectations precisely and carefully.

Qualifications & Requirements

• Experience in customer-facing, technology onboarding, account management, or client services roles with a passion for working in a fast-paced, results-based start-up environment.
• Strong work ethic and communication skills—both written and verbal.
• Comfort using video conferencing tools (Zoom or similar) and passion for continuous process improvement.
• Familiarity with Allied Health, medical, or healthcare tech is advantageous (but not required).
• Demonstrated ability to manage projects, priorities, and timelines effectively.
• Australian citizenship or permanent work rights.

The Interview Process
Our streamlined 2-step interview process takes place over 7 days, with offers extended promptly to 1-2 successful candidates.

How to Apply
Click “Apply Now” to submit your resume and cover letter explaining why you're excited to join Avaana and how your experience makes you the perfect fit to guide our clients to success.

Be well, feel good, and smile a lot!
— The Avaana Team