Who We Are

OneMRI was founded by Vu Tran, Andrew Barnes, and Gopi Sara to give Australians easier access to whole-body MRI scans — enabling early detection of diseases that can be treated when found early. Backed by Australia’s leading venture capital firms, OneMRI brings world-class medical imaging to people who want proactive control over their long-term health.

About the Role – Where You Come In

As a Customer Success Consultant, you will guide customers who have already expressed interest in OneMRI through a structured and compassionate qualification process. Your job is not to “sell” in the traditional sense — rather, you are helping qualified individuals complete their journey toward early detection and better health.

You’ll be speaking to customers who have booked a consultation or expressed interest through our website, SMS outreach, or SDR contact. These individuals are already actively seeking answers — your role is to support them, ensure they meet clinical criteria, and confidently guide them through the next steps if they qualify.

This role is ideal for someone who thrives in structured conversations, is comfortable using consultative frameworks, and is motivated by helping the right people move forward. The language, tools, and structure are all designed around qualification, not persuasion.

Key Responsibilities

Consulting with Qualified Opportunities

Conduct phone-based consultations with pre-booked leads

Apply OneMRI’s qualification framework to assess clinical eligibility

Confidently explain the product, scan inclusions, and next steps in line with compliance

Guide eligible customers to secure and confirm their booking

Use a structured script and framework while tailoring your delivery to each customer

Lead Nurture & Ongoing Follow-Up

Follow up with pre-qualified customers who are unsure, delayed, or no-shows

Re-engage potential customers within your own booked pipeline

Maintain accurate CRM records and uphold all compliance standards

Collaboration & Team Engagement

Work closely with the Head of Customer Success and wider team to improve outcomes

Participate in onboarding, weekly learning, and feedback sessions

Contribute to a high-performing, purpose-driven culture

What You’ll Need to Succeed

Experience in structured customer consultations or qualification (sales, health, or service background)

Confidence engaging in high-trust phone conversations for 6–7 hours daily

Ability to follow a compliance-based script while bringing warmth and clarity

Strong EQ and ability to guide uncertain individuals toward informed decisions

High attention to process, documentation, and structured call delivery

Tech fluency and comfort with CRMs and digital tools

Alignment with OneMRI’s mission to detect illness early and empower proactive health

Our Commitment to You

We’ll provide full onboarding that covers:

OneMRI’s mission, values, and company journey

Product and clinical qualification training

Consultation structure, compliance, and call flows

Real patient stories and decision-making frameworks

CRM and systems onboarding

You’ll be part of a young, dynamic, and engaged team committed to growth and impact. We also offer a flexible hybrid working environment, giving you the support and autonomy to thrive.