About Us

Most Australians don’t think about travel insurance until they absolutely need to. At Fast Cover, our job is to make sure that when they do, we’re ready—with policies that are clear, fair, and built for peace of mind.

We make travel insurance seamless, transparent, and easy to understand—so travellers can explore the world with confidence. Whether it’s a last-minute Bali escape, a European summer adventure, or a cruise through the Pacific, we’ve got them covered.

In an industry defined by trust and compliance, our success depends on upholding the highest standards of regulatory integrity. That’s where you come in. As Head of Compliance, you’ll play a key role in ensuring Fast Cover continues to meet and exceed its obligations as an AFSL holder. You'll oversee governance frameworks, manage regulatory risk, and help us operate with confidence, clarity, and integrity at every step.

Position Summary

We're looking for a Head of Compliance who thrives at the intersection of regulation and commercial agility. In this pivotal role, you'll lead our compliance function end-to-end—ensuring every part of our travel insurance business operates with integrity, transparency, and confidence.

From overseeing marketing materials and maintaining compliance registers to managing breaches, complaints, and regulatory engagement, you’ll be the driving force behind a culture of accountability. You’ll serve as the key link between internal teams and external stakeholders—including regulators, underwriters, partners, and auditors—keeping us ahead of legal obligations while enabling smart, risk-aware growth.

Key Responsibilities

As Head of Compliance, you’ll be the engine room of our regulatory integrity—driving a proactive, risk-based approach that supports both governance and growth. Your key responsibilities will include:

Designing and evolving our compliance framework to align with Australian laws, regulatory expectations, and best practice standards.

Ensuring ongoing compliance with our Australian Financial Services Licence (AFSL) obligations across all business activities.

Reviewing and signing off on all marketing, advertising, and promotional content to ensure it's compliant, clear, and customer-friendly.

Acting as the primary compliance contact for both internal teams (product, marketing, claims, IT, customer service) and external stakeholders (ASIC, AFCA, underwriters, distribution partners, legal counsel, insurers, and auditors).

Leading all regulatory engagement and reporting, including breach notifications, DDO reporting, and ongoing dialogue with key authorities.

Coordinating and overseeing external compliance audits, ensuring thorough preparation and execution.

Managing the preparation and timely submission of all regulatory reports, including those to the Code Governance Committee.

Taking charge of incident management—driving root cause analysis and implementing preventative measures to reduce future compliance risk.

Owning and maintaining all critical AFSL registers, including breach, risk, conflicts of interest, and complaints registers.

Running regular governance and compliance forums with executive leadership to elevate risks, resolve issues, and steer strategic priorities.

Providing clear, actionable legal and regulatory advice across the business, especially around PDS development, claims, and complaints handling.

Leading the company’s Design and Distribution Obligations (DDO) program, including TMD oversight and product governance practices.

Offering commercially minded, solutions-oriented compliance guidance to support product launches, business initiatives, and operational decisions.

Developing and delivering training programs to embed a company-wide culture of ethical conduct and compliance awareness.

Tracking and interpreting regulatory changes, ensuring timely integration into business operations and documentation.

Continuously refining compliance controls to stay ahead of emerging risks and industry shifts.

Drafting and negotiating supplier and commercial agreements in collaboration with internal teams, ensuring alignment with legal and risk parameters.

Producing quarterly performance reports on compliance activities, metrics, and obligations to maintain accountability at the highest level.

Key Requirements

Education & Qualifications

Bachelor’s degree in Law, Finance, Commerce, or a related discipline (required).

Postgraduate compliance or risk qualifications are desirable.

RG 146 compliant (preferred).

Experience

Minimum 5 years of experience in a compliance role within financial services or general insurance.

Demonstrated experience working with ASIC legal and regulatory requirements and AFSL compliance.

Strong background in reviewing marketing and promotional materials from a legal and compliance lens.

Experience in liaising with regulators, industry bodies, and internal departments.

Skills & Competencies

Deep understanding of ASIC regulatory guidance, Corporations Act, the Insurance Contracts Act, and GICOP.

Strong interpersonal and stakeholder management skills, with the ability to influence and communicate across all levels.

Excellent written communication and legal drafting abilities.

High attention to detail and sound judgment in regulatory interpretation.

Ability to balance commercial outcomes with regulatory obligations.