• Full-time 38 hours per week, On-going position
• Warrnambool Campus
• $91,124 per annum, plus superannuation

The Customer Experience team is made up of application, engagement, and reception teams, responsible for guiding students through the entire application process, from the initial enquiry to the point of enrolment. These teams coordinate communication with prospective students to map out course suitability.

The Team Leader will oversee the student journey from the creation of a lead or application to being enrolment-ready. This includes managing a team that coordinates recommended support services face to face and online, providing additional information that will help facilitate the student to make an educated decision, and nurture them through the key moments that matter of pre-enrolment. They are responsible for the management of the team's workflows by providing direction, priorities and ensuring potential students are progressed promptly with exceptional customer service.

The must haves
Mandatory requirements

• A relevant Diploma or higher-level qualification or, a combination of lesser qualifications and/or extensive experience working in a Customer Service role (preferably in an educational setting).
• Experience in leading a team.
• Customer Relationship Management experience.
• High level of digital and computer literacy.
• Employee Victorian Working with Children Check.
• Satisfactory Police Check.
• Valid Driver’s Licence.

Highly desirable requirements

• Experience within the education industry
• Cert IV in Training and Assessment (TAE)

About us
SWTAFE is the leading vocational education provider in South West Victoria.
We offer a diverse range of courses across various industry sectors, spanning from healthcare and business, to trades, technology, arts and agriculture and more.

We are committed to ensuring our graduates are well-prepared to navigate the challenges of the dynamic job market of today, and are equipped with the skills build a successful future career.

As a place to work, we strive for a supportive, diverse workplace culture that encourages personal and professional growth, and in 2023 SWTAFE was ranked #1 in the Victorian TAFE sector for staff satisfaction.

What we can offer you

• Priority applications to a Warrnambool council-run day care facility
• Fun social club with health and wellbeing activities
• Employee recognition program
• Continuous opportunities for tailored learning and development
• Accessible Employee Assistance Program including an easy to navigate app

Any Questions? Please contact:
Kelly Wakelin, Manager - Student Administration
☎ 03 5564 8809
✉ [email protected]

A full position description is available from the Careers at SWTAFE webpage.

Applications close: Sunday, 6 July 2025

Successful applicants will require a Working with Children Check and a National Police Record Check.

How to apply
If this role resonates with you and you have the necessary skills and experience, then we would love to hear from you.

To apply for the role, please click ‘Apply for this job’ and provide a copy of your current resume and cover letter, which addresses the key selection criteria outlined in the position description.

Don’t forget that you can utilise the SEEK website for great advice and resources, from resume writing through to interview tips.

For local support in the South West with job readiness skills (from resume writing to interview tips), please contact the South West Skills and Jobs Centre.
http://www.swskillsandjobscentre.com.au/
Email: [email protected]
Phone: 03 5564 8515

If you require any adjustments to assist you with your application, please contact South West TAFE's Recruitment Team on 03 5564 8711 or by emailing [email protected]

South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment and embraces all forms of diversity.

We strongly encourage applications from people with a variety of attributes, including but not limited to:

• A person with a disability
• Aboriginal and/or Torres Strait Islander
• Culturally and linguistically diverse
• LGBTIQA+