Company Overview

Go Solar Group is a leading wholesale, installation and engineering company in Australia. Over the years, we have established strong partnership with the key manufacturers in the market, which enables us to provide our clients the best products at the most competitive price.As our business expands, we are looking to bring on and develop top talent. Consequently, we are seeking experienced Electricians.

Position Summary

We are seeking a reliable and detail-oriented Collections Officer based in South Australia to support our accounts receivable function. This role focuses exclusively on following up overdue payments from wholesale clients in Australia, particularly those under the Go Solar business line. Using the company ERP platform, the Collections Officer will contact clients by phone and email to request payment, resolve outstanding issues, and maintain positive client relationships. Scripts and full training will be provided.

Key Responsibilities

1. Log into the ERP system daily to identify clients with outstanding balances

2. Make timely and professional outbound calls to wholesale clients to follow up on overdue invoices

3. Use standardised scripts to communicate effectively, while adapting the approach as necessary to suit the client’s situation

4. Record all communication details, including call outcomes, payment commitments, disputes, and follow-up actions

5. Coordinate with the internal finance and sales teams to clarify invoice details, apply payments, and resolve client concerns

6. Email clients updated statements of account and payment summaries upon request

7. Prepare and submit weekly collection activity reports and performance summaries

8. Promote prompt payment while preserving long-term business relationships

9. Participate in occasional video calls or client visits (if required) to support account resolution

Candidate Requirements

Diploma or higher qualification in Finance, Accounting, Business Administration, or related field is preferred

Proficient in spoken and written English, with confidence in communicating over the phone and via email

Strong interpersonal and negotiation skills, with a customer-service mindset and results-driven attitude

Minimum 1 year of experience in collections, accounts receivable, customer service, or sales support

Familiarity with NetSuite or other ERP/accounting systems (e.g. Xero, MYOB, SAP) is highly desirable

Skilled in using Microsoft Excel, Outlook, and other standard office software

Ability to work independently with minimal supervision and manage time effectively

High attention to detail, accurate record-keeping, and strong follow-up discipline

Understanding of Australian payment terms and business culture is an advantage

Salary

$60,000.00 plus superannuation plus incentive - up to $500 per month depending on KPT completion status

What We Offer

Competitive base salary plus performance-based incentives;

Flexible working hours and potential for remote or hybrid arrangements;

Ongoing training and onboarding support (including NetSuite system use and collection scripts);

Friendly and collaborative team environment;

Career progression opportunities into finance, operations, or client account management.