Start your banking career with a community minded and trusted bank

Casual ($41.49 per hr) - Mon to Fri

Banking experience not required, excellent training provided

Supportive team environment with great career pathways

Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our branches across the ACT region, providing great service and support to IMB customers.

The Role

Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms, cash handling and balancing

Working with your Manager and team to collectively achieve the branch goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties

As this is a casual role, hours will vary from week to week.

The Person

Experience in sales and service, preferably in retail, banking or hospitality industries

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps

Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

A current ACT drivers' license and the willingness to travel to branches within the region as required for training or staff relief purposes.

The IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:

A supportive culture that actively promotes inclusion and the wellbeing of our employees

Competitive remuneration

Wellbeing days

Product concessions

Paid parental leave

Purchase leave options

Study assistance

Corporate uniform

Employee assistance program

Genuine investment in your learning and professional growth.

To apply, visit IMBcareers.com.au and follow the prompts. Applications close July 6, 2025. For further information contact Felix Edwards, Regional Business Support Manager - [email protected]. Please note that email applications are unable to accepted.