• $80k + super
• Full-time permanent role
• Sydney based OR Hybrid/remote work options
• Opportunity to join a highly reputable organisation
• Opportunity for career development and progression

Our client is a global training provider specialising in advanced cutting-edge strategic approaches to Counselling, Mental Health, Neuro-Linguistic Programming (NLP), Hypnotherapy, and Strategic Psychotherapy. They boast a global network of renowned practitioners and facilitators, world-class training modules, and robust student support mechanisms whilst fostering a nurturing learning environment that empowers individuals to make significant impacts in their professional fields and in the lives of others by focusing on practical techniques that can be applied in the real world.

Due to growth, we are currently recruiting for a Learning Support & Student Success Officer to join their team. Reporting to the Student Services Manager and Operations Manager, the successful candidate will be responsible for providing comprehensive support to students enrolled in education and training programs, course and subject assistance and student success coaching. This role is critical in maintaining student engagement, motivation, and progress while ensuring all students have the tools and support needed to achieve their educational goals.

Within this role you will also work closely with Trainer & Assessors to ensure student needs are met.

Key responsibilities:

• Respond to student inquiries via phone, email, and chat within agreed timeframes and assist with troubleshooting common LMS (Learning Management System) access issues
• Develop and implement student engagement strategies to improve retention and completion rates
• Conduct regular motivational check-ins with students, particularly those studying online
• Create and facilitate virtual study groups and peer connection opportunities
• Provide guidance and develop workshops to assist students with time management and study skills; Goal setting and motivation techniques; Overcoming procrastination; Work-life-study balance; assessment preparation and planning.
• Develop engaging content for student newsletters and communications
• Monitor and analyse engagement metrics to identify trends and opportunities
• Celebrate student achievements through recognition programs
• Create individualised study schedules based on student availability and learning preferences
• Help students break down qualification requirements into manageable milestones
• Connect students with additional learning resources and support services
• Monitor student engagement through LMS analytics weekly and identify ‘at-risk’ students using early warning indicators
• Coordinate Disability Support requirements including development of learning plans; adjust assessment timeframes, assist with technology set up and compliance.
• Maintain accurate student records and success metrics

What we’re looking for:

• Qualification or training in coaching, counselling, or psychology (desirable)
• Experience in vocational education and training sector (desirable)
• Minimum 2 years' experience in student support, coaching, mentoring, or similar role
• Demonstrated ability to motivate and engage adult learners
• Experience with online learning platforms and student management systems
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to build rapport quickly
• Knowledge of Disability Standards for Education 2005
• Knowledge or the 2025 Standards for RTOs
• Experience with student retention strategies
• Data analysis and reporting skills
• Experience working with diverse and disadvantaged cohorts
• Naturally encouraging and positive
• Creative problem-solver
• Highly organised and detail-oriented
• Flexible and adaptable
• Passionate about student success
• Continuous improvement mindset

Benefits:

• $80k + super
• Full-time permanent role
• Sydney based OR Hybrid/remote work options
• Opportunity to join a highly reputable organisation
• Opportunity for career development and progression

If you’re ready to make a leap in your career with an amazing organisation,
APPLY TODAY!

For more exciting career opportunities follow A.I.R Recruitment on Facebook, LinkedIn and Instagram. You can also check out our website for more job vacancies – www.airrecruitment.com.au

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Who is A.I.R Recruitment? A.I.R Recruitment is a national award winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success. The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain.

A.I.R Recruitment specialize in permanent recruitment in white collar, blue collar, professional and executive roles.