About the Company

Unity Housing Company Ltd (Unity) is one of the largest and most innovative not-for-profit providers of affordable and social housing in South Australia. Our primary aim is to provide affordable, safe, and secure housing for people, whilst supporting independence and connection to their communities. For more information see https://unityhousing.org.au/.

Why work with Unity?

At Unity, our people are at the core of everything we do. Benefits of working with Unity include five-weeks' annual leave per annum, leave loading, salary packaging arrangements, flexible working arrangements, a wellbeing program, access to the organisation Employee Assistance Program and so much more!

About the Role

We are currently seeking two (2) Customer Service Advisors to join our Customer Care Centre Team.

Reporting directly to the Team Leader, the Customer Service Advisor’s responsibilities include:

Phone support for Unity’s tenants and customers.

High level of first contact resolution in a passionate, customer-focused approach.

Service delivery support, to ensure continuity of service to internal and external stakeholders.

Supporting a positive working environment to inspire strong team cohesion.

About You

You are a customer-focused professional with relevant experience in social housing, or property management. You can not only demonstrate experience, but also excel in effective communication with tenants, including those with complex needs. Your exceptional problem-solving skills, adaptability to change, and commitment to continuous improvement will be key assets in this role. If you possess a friendly and helpful phone manner along with a proven track record in the social housing sector, we want to hear from you.

How to Apply

Has the above caught your interest? Hit the ‘apply’ button now, and include your CV and cover letter addressing the following selection criteria:

Demonstrated knowledge of the social housing landscape, including policies, programmes, and initiatives.

Demonstrated commitment to providing exceptional customer service with a collaborative and solution-focused approach.

Empathetic and considerate understanding of the challenges faced by people experiencing homelessness, diverse cultural backgrounds, disabilities, mental illness, older individuals, or those with complex needs.

Advanced administrative and computer skills, with proven experience in Microsoft, tenancy databases, and the Single Housing Register.

Proficiency in creating clear and concise written communications, including reports and correspondence and maintaining accurate and detailed documentation.

Ability to thrive in a dynamic work environment and adapt quickly to new challenges.

A copy of the position description can be found at https://unityhousing.org.au/available-positions/customer-service-advisor-2/. Email enquiries about this role can be directed to [email protected]. Please note that Unity will not be accepting recruitment agency submissions for this position.

Unity Housing is an equal opportunity employer committed to building a diverse workforce. We strongly encourage Aboriginal and/or Torres Strait Islander Peoples to apply. We are dedicated to making our recruitment process accessible and can provide reasonable adjustments as needed. If you require any support or adjustments to participate in the process, please let us know.

Applications close: Thursday 3 July 2025 9:00AM