Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability and Insurance Agency (NDIA) is seeking to fill an APS6 Engagement Support Officer role within the Office of the Participant Advocate Division.

This role contributes to ensuring the participant's voice is at the centre of all Agency work. The role manages a small team to support branches in the Agency with participant engagement. The role requires contact with participants who are members of Participant First and business areas, to set up working groups, interviews, 1 on 1 discussions and, guest speakers. The role also supports the Participant Reference Group.

Where you can add value

Duties of the role include but not limited to:

• Project management - Plan and deploy team activities, communicating and educating key stakeholders on project deliverables.
• Facilitate engagement meetings, reference groups and other consultations, document and analyse insights gained from engagement.
• Develop accessible documents and information for a range of audiences, including NDIS participants.
• Analyse data to ensure participants are successful and relevant to the engagement project.
• Integrate learning and advice from stakeholders into future engagement activities.
• Create engaging and accessible project advertisements and design survey content for Participant First Newsletter.
• Consult with relevant business areas to determine participant engagement needs and support the development of engagement plans.
• Will be required to travel interstate from time to time.

Enough about us, let’s talk about you

What we’re looking for in our ideal candidate:

• Be comfortable working both independently and within a team environment. They should be able to take initiative and manage their own tasks while also collaborating effectively with others.
• Have a background in project management, stakeholder engagement, or a related field. Experience working with diverse groups, including individuals with disabilities, is highly desirable.
• Demonstrate a commitment to inclusivity, accessibility, and continuous improvement. They should embody the organisation's values and be passionate about making a positive impact on the lives of NDIS participants.

What They Will Bring to the Table:

• Understanding of project management principles and methodologies.
• Familiarity with stakeholder engagement practices.
• Knowledge of accessibility standards and best practices.
• Insight into the needs and challenges faced by NDIS participants.

Specific Skills:

• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to analyse and interpret data.
• Proficiency in creating accessible documents and presentations.
• Problem-solving skills to resolve complex enquiries.

General Attributes:

• Detail-oriented and thorough.
• Adaptable and open to feedback.
• Empathetic and patient.
• Proactive and self-motivated.

Qualifications / Education (Desirable):

• Project management, marketing, business administration or a related field.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Geelong VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of an extension up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11 June 2025, 11.30pm AEST

If you have any questions, please contact Nina Bendon on 0477 311 068 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.