Closing Date: 9am Tuesday 24 June
face2face reference: 644026
Locations: Deakin ACT, Surry Hills NSW, Richmond VIC, Geelong VIC
Contract Duration: 12 months + 12-month extension/s

Why Join?

• Lead the support for a complex, business-critical enterprise CRM platform
• Drive innovation and process improvement in a fast-paced ICT environment
• Mentor and develop a high-performing team of Senior Engineers
• Engage with internal and external stakeholders to streamline service delivery
• Be part of major digital transformation initiatives in government
• Work across diverse technologies, including Salesforce and CI/CD tools

About the Role

This role leads a team supporting a critical CRM platform within a major transformation program. You'll ensure the efficient delivery of platform support, collaborate with product owners and technical teams, and foster a culture of excellence and continuous improvement.

Key Responsibilities

• Lead and mentor a team of engineers delivering support for an enterprise CRM
• Develop and implement efficient support processes and documentation
• Manage platform incidents and coordinate with internal and external stakeholders
• Negotiate release scope and manage risk and dependencies with business users
• Facilitate workshops with product owners to define scope and acceptance criteria
• Coordinate testing activities, stakeholder signoffs and CAB representation

Skills & Experience

• Proven leadership of ICT support teams (3+ years)
• Experience managing and supporting complex CRM/business systems
• Strong ability to document, implement, and improve technical processes
• Excellent stakeholder engagement and communication skills
• Analytical mindset with strong troubleshooting and problem-solving skills
• Experience with tools such as Jira, Confluence, Gitlab (highly regarded)

Australian Citizenship & ability to obtain Baseline security clearance is a mandatory requirement for this position.

If you have any questions or would like more details, don’t hesitate to reach out to Lisa Whitehorn at [email protected].