📍 Location: Perth Head Office
🕒 Employment Type: Full Time

Join a growing local leader in air conditioning and mechanical services!
We’re on the lookout for a highly organised and proactive Service Coordinator Assistant to support our busy service operations team at CMS Engineering.

About Us

At CMS Engineering, we deliver high-quality service, maintenance, and engineering solutions across the HVAC and mechanical services sector. We’re proudly WA-owned, located just 2 km from the Perth CBD, and trusted by clients for our responsive, reliable, and expert approach.

The Role

This position is ideal for someone who thrives on structure, enjoys solving problems, and is passionate about making a difference behind the scenes. You’ll work closely with our Service Coordinator and Service Manager, playing a vital role in ensuring our service delivery runs smoothly.

Key Responsibilities

🛠️ Service Coordination Support

Assist in managing the service inbox and phone calls

Help schedule and assign work to technicians and apprentices

Track job progress in the service management system

Liaise with technicians, subcontractors, and stakeholders

Monitor completion against client KPIs

🗂️ Administrative Support

Enter job data and maintain digital records

Prepare job sheets, service reports, and quotes

Support invoicing by compiling service details

Maintain and update Service Level Agreements (SLAs)

Generate reports and schedules

🤝 Customer Service & Communication

Confirm appointments and provide clear updates

Respond to and escalate client queries

Follow up on completed works and gather feedback

Ensure a professional and friendly client experience 🌟

What You’ll Need to Succeed

Experience in administration, coordination, or service support (preferably in a trade/services environment)

Strong written and verbal communication skills

Excellent attention to detail and time management

Able to stay calm under pressure and handle changing priorities

Proficient in Microsoft Office and service/job tracking systems

A team player with a proactive, solutions-focused attitude

Bonus Points For

Experience scheduling field staff or technicians

Exposure to SLA management and compliance tracking